WISPCOM Client Onboarding Form

WISPCOM Client Onboarding Form

This form collects the information required to begin regulatory compliance onboarding with WISP Compliance (Pty) Ltd. Please ensure all information submitted is accurate and complete.
Client Company Details
Legal Company Name
Registered CIPC name, not your trading name.
Company Registration Number
CIPC Registration Documents

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Are you VAT registered?
VAT Number
Physical Address

Street Address

Street Address Line 2
CityProvincePostal Code
Postal Address
Postal Address

Street Address

Street Address Line 2
CityProvincePostal Code
Contact Person Details

Primary & Accounts
Primary Contact Full Name

First NameLast Name
Primary Contact Job Title
Primary Contact Email Address
example@example.com
Primary Contact Phone Number
Format: 000 000 0000Format: 000 000 0000.
Primary Contact Identity Document

Please upload a clear copy of the Primary Contact's South African ID document or passport. This is required for regulatory verification and compliance onboarding.
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Accounts Contact
Accounts Contact Full Name

First NameLast Name
Accounts Contact Phone Number
Format: 000 000 0000Format: 000 000 0000.
Accounts Contact Email Address
example@example.com
POPIA Information Officer Details
Has your company appointed a POPIA Information Officer?
Information Officer Full Name

First NameLast Name
Information Officer Email
example@example.com
Information Officer Phone Number
Format: 000 000 0000Format: 000 000 0000.
ICASA Licence Details

The Independent Communications Authority of South Africa (ICASA) regulates telecommunications operators.This section helps us understand your current licensing status so we can determine what regulatory compliance services may be required.
ICASA Licence Type
ICASA Licence Number(s)
Upload ICASA Licence Certificate(s)

Please upload a copy of each ICASA licence held.
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Licence Status

Other
Need Assistance With ICASA Licensing?
FPB (Film and Publications Board) Compliance

The Film and Publications Board regulates online content distribution in South Africa. Internet service providers may be required to register depending on the services they provide.
Is your company currently registered with the Film and Publications Board (FPB)?
FPB Registration Number
Service Areas and Subscriber Numbers
List Service Areas (Cities/Regions)
List every town or region you serve, e.g. George, Mossel Bay, Oudtshoorn.
Current Number of Subscribers
Type of Network Operated

Other
Compliance Status
Do you have documented compliance policies and procedures?
Are you currently compliant with ICASA regulations?
Upload any available regulatory documents (optional)

Examples: ICASA licence certificate, reseller agreement, FPB registration confirmation, or other compliance documentation.
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Is your company a WAPA (Wireless Access Providers' Association) member?
Package Selection and Onboarding Fee
Compliance Package Selection
Appendix A – Core Compliance Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description
The Core Compliance package provides structured ICASA regulatory compliance management for licensed telecommunications operators.

2. Services Included
·       ICASA licence monitoring

·       Regulatory compliance calendar management

·       Preparation support for ICASA annual returns

·       Quarterly regulatory reporting guidance

·       Regulatory documentation preparation

·       Monthly compliance status summary

3. Fees

Monthly Service Fee: R2,500 per month
Onboarding Fee: R6,500 (R0 for WAPA members)

WISPCOM reserves the right to update service pricing for future customers. Clients will retain their agreed pricing for the duration of their agreement unless otherwise agreed in writing.

4. Effective Date
Services will commence on the agreed onboarding date.

5. Acceptance
Signed acceptance confirms the Client’s selection of the Core Compliance package.
Appendix C – Core Compliance Plus Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description

The Core Compliance Plus package provides structured ICASA regulatory compliance management for licensed telecommunications operators, together with assistance preparing and submitting an ICASA licence application.

2. Services Included

· All services included in Core Compliance

· ICASA licence application preparation

· ICASA licence application submission support

· Regulatory documentation preparation

· Monthly compliance status summary

3. Fees

Onboarding Fee: R15,000 (R12,500 for WAPA members)

Monthly Service Fee: R0 for the first three months, thereafter R2,500 per month

WISPCOM reserves the right to update service pricing for future customers. Clients will retain their agreed pricing for the duration of their agreement unless otherwise agreed in writing.

4. Effective Date

Services will commence on the agreed onboarding date.

5. Acceptance

Signed acceptance confirms the Client's selection of the Core Compliance Plus package.
Appendix B – Pro Compliance Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description
The Pro Compliance package provides expanded regulatory governance support including ICASA, POPIA and FPB compliance management.

2. Services Included
·       All services included in Core Compliance

·       POPIA compliance governance support

·       POPIA documentation and policy guidance

·       FPB compliance support

·       Regulatory documentation preparation

·       Monthly regulatory compliance reporting

3. Fees
Monthly Service Fee: R3,900 per month
Onboarding Fee: R9,500 (R0 for WAPA members)

WISPCOM reserves the right to update service pricing for future customers. Clients will retain their agreed pricing for the duration of their agreement unless otherwise agreed in writing.

4. Effective Date
Services will commence on the agreed onboarding date.

5. Acceptance
Signed acceptance confirms the Client’s selection of the Pro Compliance package.
Appendix D – Pro Compliance Plus Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description

The Pro Compliance Plus package provides expanded regulatory governance support including ICASA, POPIA and FPB compliance management, together with assistance preparing and submitting an ICASA licence application.

2. Services Included

· All services included in Pro Compliance

· ICASA licence application preparation

· ICASA licence application submission support

· POPIA compliance governance support

· FPB compliance support

· Regulatory documentation preparation

3. Fees

Onboarding Fee: R18,000 (R15,500 for WAPA members)

Monthly Service Fee: R0 for the first three months, thereafter R3,900 per month

WISPCOM reserves the right to update service pricing for future customers. Clients will retain their agreed pricing for the duration of their agreement unless otherwise agreed in writing.

4. Effective Date

Services will commence on the agreed onboarding date.

5. Acceptance

Signed acceptance confirms the Client's selection of the Pro Compliance Plus package.
Appendix E – ICASA Licence Application Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description

This package provides standalone assistance with the preparation and submission of an ICASA licence application, without ongoing monthly compliance management services.

2. Services Included

· ICASA licence application preparation

· ICASA licence application submission support

· Regulatory documentation preparation for the application

3. Fees

Once-off Fee: R10,000 (R9,000 for WAPA members)

No monthly service fee applies to this package.

WISPCOM reserves the right to update service pricing for future customers. Clients will retain their agreed pricing for the duration of their agreement unless otherwise agreed in writing.

4. Effective Date

Services will commence on the agreed onboarding date.

5. Acceptance

Signed acceptance confirms the Client's selection of the ICASA Licence Application package.
Appendix F – Custom Quotation Service Schedule

This Service Schedule forms part of the Master Services Agreement between WISP Compliance (Pty) Ltd ("WISPCOM") and the Client.

1. Service Description

The Client has requested a custom quotation. Services and scope will be defined separately based on the Client's specific regulatory compliance requirements.

2. Services Included

Services to be confirmed in a separate written quotation and scope of work agreed between WISPCOM and the Client.

3. Fees

No standard fees apply to this selection. Fees will be confirmed in a separate written quotation. The Client has no current financial obligation arising from this selection.

4. Effective Date

Services will commence only once a written quotation has been agreed and accepted by both Parties.

5. Acceptance

Signed acceptance confirms the Client's request for a custom quotation and does not constitute acceptance of any fees at this stage.
I confirm that I have reviewed the selected compliance package and associated onboarding fee.
Legal Agreements
MASTER SERVICES AGREEMENT
WISP Compliance (Pty) Ltd

Introduction

This Master Services Agreement ("Agreement") is entered into between:

WISP Compliance (Pty) Ltd, a company incorporated in the Republic of South Africa, hereafter referred to as "WISPCOM",

and

the client entity identified in this Onboarding Form, hereafter referred to as "the Client".

Collectively referred to as "the Parties".

1. Purpose of Agreement
The purpose of this Agreement is to define the general terms under which WISPCOM will provide telecommunications regulatory compliance advisory and management services to the Client.

Specific services to be provided will be defined in one or more Service Schedules, which form part of this Agreement.

2. Scope of Services
WISPCOM provides structured regulatory compliance management services to licensed telecommunications operators and related entities.

Services may include:

- ICASA regulatory compliance monitoring and reporting

- Regulatory documentation preparation

- Compliance advisory services

- POPIA data governance advisory

- FPB regulatory compliance support

The specific services applicable to the Client will be described in the applicable Service Schedule.

3. Term of Agreement
This Agreement will commence on the Effective Date and will remain in force until terminated in accordance with the provisions of this Agreement.

4. Fees and Payment
Fees for services provided under this Agreement will be defined in the applicable Service Schedule and Onboarding Order Form.

Unless otherwise specified:
- Monthly service fees are payable in advance.
- Invoices are payable within 7 days of issue.
- WISPCOM reserves the right to suspend services in the event of non-payment.

WISPCOM services shall commence on the first day of the calendar month following receipt of the applicable Onboarding Fee. Where the Onboarding Fee is received within the first 7 days of a calendar month, WISPCOM may, at its discretion, commence services earlier.

5. Client Responsibilities
The Client agrees to:

- Provide accurate and complete regulatory and operational information.

- Notify WISPCOM of any regulatory correspondence received from ICASA or other regulatory authorities.

- Submit regulatory filings and communications directly to the relevant authorities unless otherwise agreed in writing.

The Client remains responsible for compliance with all applicable regulatory obligations.

6. Compliance Advisory Role
WISPCOM provides advisory and compliance management services.

Where WISPCOM prepares draft regulatory submissions, reports or correspondence, such documents will be provided to the Client for review and submission by the Client to the relevant regulatory authority.

WISPCOM does not act as the Client's legal representative or authorised filing agent unless specifically agreed in writing.

7. Confidentiality
Both Parties agree to treat all confidential information received in the course of this Agreement as confidential.

Confidential information may not be disclosed to third parties except where required by law or with prior written consent of the other Party.

8. POPIA and Data Protection
WISPCOM may process information provided by the Client for the purpose of providing compliance services.

Both Parties agree to comply with the Protection of Personal Information Act (POPIA) and applicable data protection obligations.

9. Limitation of Liability
WISPCOM will exercise reasonable skill and care in providing its services.

However, WISPCOM will not be liable for:

- Regulatory penalties imposed on the Client

- Failure by the Client to submit regulatory filings

- Incorrect or incomplete information provided by the Client

10. Termination
Either Party may terminate this Agreement by providing 30 days written notice.

Immediate termination may occur in the event of:

- material breach of this Agreement

- non-payment of fees

- unlawful conduct by either Party

11. Governing Law
This Agreement is governed by the laws of the Republic of South Africa.

12. Entire Agreement
This Agreement, together with any Service Schedules and Order Forms, constitutes the entire agreement between the Parties.
POPIA DATA PROCESSING AUTHORISATION AND COMPLIANCE ADVISORY ACKNOWLEDGEMENT

The Client authorises WISP Compliance (Pty) Ltd to process information provided through this onboarding process for the purpose of delivering regulatory compliance services.

The Client acknowledges that WISPCOM prepares draft compliance documentation, guidance and advisory material only. All regulatory submissions and official correspondence remain the responsibility of the Client.

By continuing, the Client confirms acceptance of this authorisation and acknowledgement.
POPIA Data Processing Authorisation and Compliance Advisory
Signature
Date

DayMonthYear
Date
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WISPCOM Client Onboarding Form

Client Company Details

Contact Person Details

POPIA Information Officer Details

ICASA Licence Details

FPB (Film and Publications Board) Compliance

Service Areas and Subscriber Numbers

Compliance Status

Package Selection and Onboarding Fee

Legal Agreements

POPIA Data Processing Authorisation and Compliance Advisory