Privacy Policy Communication Form

Effective Date: 1/1/2026 Last Updated: 3/16/2026 1. Introduction Wise Water & Air Solutions (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://wisewater.ca/, engage our marketing services, or otherwise interact with us. By using our website or services, you consent to the practices described in this Privacy Policy. 2. Information We Collect We may collect personal information in the following ways: Information You Provide When you interact with us, you may provide: Name Email address Phone number Company name Billing information Project details or service inquiries Information Collected Automatically When you visit our website, we may automatically collect: IP address Browser type Device information Pages visited Referring website Time and date of visits This information helps us understand how users interact with our website. Marketing & CRM Data If you interact with our marketing campaigns, we may collect: Email engagement data Ad interaction data Lead form submissions Chatbot or AI receptionist conversations 3. How We Use Your Information We use personal information for purposes including: Providing marketing and consulting services Communicating with clients and prospects Responding to inquiries Improving our website and services Managing marketing campaigns and analytics Sending newsletters or promotional communications Complying with legal obligations 4. Cookies and Tracking Technologies Our website may use cookies and similar technologies to: Improve website functionality Analyze traffic and user behavior Personalize content and advertising You may disable cookies through your browser settings; however, some parts of the website may not function properly. 5. Third-Party Services We may use third-party tools and service providers to operate our business, including but not limited to: CRM platforms Email marketing software Advertising platforms Analytics providers AI chatbots or automated receptionist systems Payment processors These providers may have access to personal information only to perform services on our behalf. Examples may include platforms such as: HubSpot Google Meta Platforms Each provider maintains its own privacy practices. 6. Data Sharing and Disclosure We do not sell personal information. We may share personal information in the following situations: With trusted service providers assisting our operations When required by law or legal process To protect the rights, safety, or property of our company or others In connection with a business transfer, merger, or acquisition 7. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no online system can be guaranteed to be completely secure. 8. Data Retention We retain personal information only as long as necessary to: Provide services Comply with legal obligations Resolve disputes Enforce agreements 9. Your Privacy Rights Depending on your location, you may have the right to: Access your personal information Request corrections Withdraw consent for marketing communications Request deletion of your information To exercise these rights, please contact us using the information below. 10. Children's Privacy Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. 11. Changes to This Privacy Policy We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. 12. Contact Information If you have questions about this Privacy Policy, please contact: Wise Water & Air Solutions 13340 Hwy 27, Nobleton, ON L0G 1N0, info@wisewater.ca, (905) 558-2135