2026 Customer Satisfaction Survey
The Texas Department of Agriculture
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example@example.com
How satisfied are you with the agency's facilities, including your ability to access the agency, the office location, signs, and cleanliness?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
How satisfied are you with agency staff, including employee courtesy, friendliness, knowledgeability, and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
How satisfied are you with agency communications, including toll-free telephone access, the average time you spend on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging or mobile applications?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
How satisfied are you with the agency's complaint handling process, including whether it is easy to file a complaint and whether responses are timely?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
How satisfied are you with the agency's ability to timely serve you, including the amount of time you wait for service in person?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
How satisfied are you with agency brochures or other printed information, including the accuracy of that information?
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
Please rate your overall satisfaction with the agency.
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
Select the TDA location you've visited:
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Austin Headquarters
College Station - Pesticide Residue Lab
Giddings - Metrology Lab
Houston - Livestock Export Facility
Laredo - Livestock Export Facility
Brownsville - Livestock Export Facility
El Paso - Livestock Export Facility
Del Rio - Livestock Export Facility
Austin Warehouse
Dallas - Regional Office
Houston - Regional Office
Lubbock - Regional Office
San Antonio - Regional Office
San Juan - Regional Office
El Paso - Sub Office
Ft. Worth - Sub Office
Giddings - W.H. "Bill" Pieratt Bldg. State Seed Laboratory
Have not visited an agency facility
I believe the mission of the Texas Department of Agriculture (TDA) is important.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
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If TDA services were interrupted, it would negatively impact me and/or my business.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
Overall, I am satisfied with the services I received at TDA.
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Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
Even if I had other options, I would still choose to get services from TDA.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The location of services was convenient (parking, ADA accessibility, public transportation, distance, etc.)
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The facility where I received services was clean, orderly, and easy to navigate.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The facility is open during reasonable hours.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The staff was able to answer my questions.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The staff was courteous.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
Staff members identified themselves or wore name tags.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
Staff members were knowledgeable and demonstrated a willingness to assist.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
TDA has been responsive to my requests and needs.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
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I received services in a timely manner.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I was given a clear explanation about the documentation needed to receive services.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
My telephone call, email, or letter was routed to the proper person and the person responded in a timely manner.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I use the Internet to conduct business or communicate with TDA.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I am able to access information about the services I need using the TDA website.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The TDA website was easy to use and well-organized.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The TDA website contained clear and accurate information on events, services, and contact information.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I think there is an increased need for online electronic payment capabilities.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I know how to make a complaint regarding services at TDA.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
If I complained, I believe it would be addressed in reasonable manner.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
The time I waited to receive services was reasonable.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
I have received printed information (such as brochures, handouts, etc.) clearly explaining the services available.
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Highly Agree
Agree
Disagree
Highly Disagree
Not Applicable
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