New Case
Submission Form
Partner Key
*
Enter your 4-digit unique BOLD Partner Key. If you do not remember it, please email quotes@trainbold.com
Your Company Name
*
If this does not auto populate after typing in unique Customer ID, please contact quotes@trainbold.com
Associated Order ID
If this request is associated with an existing order, enter the PO # from your company's system
Case Type
*
Please Select
Damaged Original Part
Missing / Incorrect Original Part
New Part Request
Other
Select One (Hover for Order Type Descriptions)
Case Reason
*
Please Select
Caused By BOLD Technician
Caused By Client
Caused By Warehouse
Caused By Client Warehouse
No Fault Part Request
Return
Select One (Hover for Service Descriptions)
Shipping Speed
*
Please Select
1 Day
2 Day
3-5 Day Ground
Bill To
*
Partner
Customer
Customer Email
*
If BOLD recognizes the email, customer details will auto populate below. Otherwise, please enter full customer information
Customer Company Name
Operator's LLC / Company Name (If Available)
Customer Name
*
First Name
Last Name
Customer Phone
*
Please enter a valid phone number.
Format: (000) 000-0000.
Shipping Address
*
Street Address (Full)
Shipping City
*
Shipping State
*
Please Select
AL
AK
AZ
AR
CA
CO
CT
DC
DE
FL
GA
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
Shipping Zip Code
*
5 Digits Only
Shipping Country
*
Please Select
United States
Canada
Description of Parts Request
Provide all info our team needs to fulfill the parts request. Use this space to provide any additional notes
Pack Slip
Browse Files
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Choose a file
Please attach helpful files, PDFs, etc. related to this case (if available)
Cancel
of
Order Submission Time Stamp
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Month
-
Day
Year
Hour Minutes
AM
PM
AM/PM Option
Email(s) To Receive Case Updates
Contact BOLD if you would like this amended
BOLD INTERNAL | Contact ID
BOLD INTERNAL | Account ID
BOLD INTERNAL | ORDER ID
Submit
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