Commercial Interiors UK MEMBERSHIP CODE OF PRACTICE & UNDERTAKING
1. The Eligibility of Companies to join Commercial Interiors UK Any company engaged in commercial furnishing design, manufacture, supply and associated activities operating in the United Kingdom, the Channel Islands, the Isle of Man and the Republic of Ireland shall be considered for membership of the Association and must have been trading as a registered company for 2 years in the commercial sector, or in exceptional circumstances at least 12 months.
2. Commercial Interiors UK Code of Practice
The full code of practice is available to download at www.commercial-interiorsuk.com
2.1 Financial Status
Members will operate within the requirements of UK legislation on the Solvency Act.
2.2 Administration Systems
Members will have in place a documented administration system. Registration under ISO 9001 will confirm this but other methods are acceptable.
2.3 Compliance with Legal and Technical Standards
All products and services supplied to the market must conform fully with the legal and technical standards required for the territory into which they are directly supplied. It is for the member to understand these requirements.
2.4 Environment and Sustainability
The Commercial Interiors UK Environmental strategy describes how members should manage their approach to sustainability. Compliance within legislation is mandatory.
2.5 Employment, Education, Equal Opportunities and Training
Conformance to legislation in all these aspects is mandatory. Further, members will ensure all staff receives the necessary training to undertake their duties. Each member of staff will have a contract of employment.
2.6 Health and Safety
Members will observe the law with regard to health and safety legislation.
2.7 Marketing, Advertising and Promotions
Members will adhere to legal and ethical guidelines for the use of advertising, social media and the Commercial Interiors UK Logo.
2.8 Intellectual Property and Design Right
No member will knowingly plagiarise the designs, brands, know how or matters of intellectual property of other companies. Members will make every effort to protect their designs by the appropriate legal method.
2.9 Insurance
To protect clients using a members services appropriate and sufficient insurance will be maintained to cover public liability, product performance and for the company’s day to day operation.
2.10 Client References
Members will maintain and keep up to date a register of client references of their work.
2.11 Customer Service Policy
A comprehensive system will be in place to ensure clients receive the best possible service. In particular a fully documented procedure for dealing with customer complaints will be in place. All staff will be trained in its implementation.
2.12 Conditions of Sale
A member will have in place a full set of conditions of sale. As an example of the minimum requirement the Commercial Interiors UK Conditions of sale are available for use by members and referenced by clients.
2.13 Infringements and Enforcement of Code
Should a client consider the performance of a member falls below standard they should refer to the full code of practice. If after consultation with the member and the matter remains unresolved Commercial Interiors UK can be approached for consultation. In circumstances where it is concluded a breach of the code may have occurred Commercial Interiors UK will investigate.
3. Undertaking
Membership renewal is automatic and members are invoiced automatically prior to the renewal date, with payment due on the renewal date. For resignation of membership, we require three months notice in writing prior to renewal date.