SVE Diagnostic and Service Request Form

SVE Service and Repair Request Form

Before requesting service or repair for your solar electric system, carefully review the terms outlined on this page. Understanding these guidelines is essential to ensure a smooth process for diagnosing and addressing any issues with your system.
Agreement Review

Please take a moment to read through our agreement. It outlines the expectations for diagnostic visits, payment requirements, and subsequent steps following the assessment of your system. This information will help you understand what to expect during the diagnostic and service call visits.

Next Steps

After reviewing this agreement, continue to the next page to complete the service and repair request form. Submitting this form will initiate the process for scheduling your diagnostic visit. If you have already had a diagnostic visit with someone else or gotten an RMA on your own, we will proceed with the service call quote/scheduling process outlined below under the service call pricing section.

Diagnostic Visit Expectations:
- The diagnostic process typically requires one to two hours, with most of the time devoted to troubleshooting in collaboration with the vendor via telephone.
- Your system will most likely not be fixed during the diagnostic visit.
Diagnostic Call Pricing:
- $300 Mobilization Fee (covers up to 30 miles from our office then $2/mi each way)
- Diagnostic time is included.
- Payment is required on the day of the diagnostic visit. Technicians accept credit cards. If you will not be available, notify us so we can send an invoice for prepayment.
- After diagnosis, we’ll provide a repair quote via email.
Service Call Pricing:
- To proceed with repairs, you will sign and return the provided quote we email to you.
- After receipt of the signed quote, your job will be scheduled.
- Payment is due the day of repair. Technicians accept credit cards. If you will not be available, notify us so we can send an invoice for prepayment.

Customer Details:
Full Name

First NameLast Name
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number
Format: (000) 000-0000.
E-mail
example@example.com
What are the best days & times to schedule a service call between the hours of 8am-5pm, Monday-Friday? Please give at least two options if possible.
Are you a previous SVE customer?
System Details (manufacturer, size, qty, etc.)
Date system installed (approximate)?
Have you already had a diagnostic visit with someone else or obtained an RMA on your own?
What problem(s) are you experiencing? What work are you wanting to have done?
Please provide pictures of your system including labels showing serial numbers if appropriate.

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SVE Service Call Agreement
Diagnostic Visit Expectations:
- The diagnostic process typically requires one to two hours, with most of the time devoted to troubleshooting in collaboration with the vendor via telephone.
- Your system will most likely not be fixed during the diagnostic visit.
Diagnostic Call Pricing:
- $300 Mobilization Fee (covers up to 30 miles from our office then $2/mi each way)
- Diagnostic time is included.
- Payment is required on the day of the diagnostic visit. Technicians accept credit cards. If you will not be available, notify us so we can send an invoice for prepayment.
- After diagnosis, we’ll provide a repair quote via email.
Service Call Pricing:
- To proceed with repairs, you will sign and return the provided quote we email to you.
- After receipt of the signed quote, your job will be scheduled.
- Payment is due the day of repair. Technicians accept credit cards. If you will not be available, notify us so we can send an invoice for prepayment.
I have read and understand the diagnostic and service call pricing as stated. (Initial)
I have read and understand that payment is required at the end of EACH visit. (Initial)
By signing below, you acknowledge that you have read and accept these terms and conditions.

Customer Printed Name:   First Name*   Last Name*

Date:   Date*

Customer Signature of Acceptance:
Should be Empty:

SVE Service and Repair Request Form

SVE Service Call Agreement