Product Support and Issue Reporting Form
Please provide details about your product, installation, and the issue you're experiencing to help us assist you better.
Which product version are you using?
*
Heat+Wall 230 V
Heat+Wall Pro 57 V
I don’t know / no answer
When was the product installed?
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-
Month
-
Day
Year
Date
Where is the product installed?
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Living room / bedroom
Bathroom
Kitchen
Commercial space
Other area
Who installed the product?
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I / we installed it ourselves
A professional installer
Other
What is your issue mainly about?
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No Problems
Product defect (hardware / panel)
Installation problem
Operational problem
What type of product defect are you experiencing?
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The panel does not get warm at all
The panel does not get warm enough
The panel heats unevenly
The panel gets too hot
The panel deforms / The surface becomes uneven
Visible damage (crack, dent, discoloration, etc.)
Electrical malfunction (e.g. fuse trips, unit switches off)
Smell issue
Other
How often does this issue occur?
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Always
Often
Occasionally
Once / only happened one time
Since when has this issue been present approximately?
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Since first start-up
For a few days
For several weeks
For several months
Please describe the defect in more detail.
Would you like to upload photos or a video?
Upload a File
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of
At which step of the installation did the problem occur?
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Preparation (surface, tools, materials)
Mounting the panel to the wall
Electrical connection / wiring
Alignment and fixing
Functional test / first start-up
What was the main issue?
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Instructions were unclear
Parts were missing
Components did not fit as expected
The product detaches from the wall / does not adhere to the wall
Electrical connection was unclear
Error message on the control panel
Installation was much more complicated than expected
Other
Were you able to complete the installation despite the issue?
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Yes, completely
Yes, but only with help (e.g. electrician, friends, internet)
No, the installation is currently not finished
Please describe the installation problem in more detail.
Would you like to upload photos (e.g. of the connection or the wall)?
Upload a File
Drag and drop files here
Choose a file
Cancel
of
What is the main operational issue?
*
The Heat+Wall does not heat or hardly heats
The Heat+Wall heats too strongly
Temperature fluctuates significantly
Thermostat / controller does not respond as expected
I cannot switch on the Heatwall
I cannot connect the thermostat/app to the Wi-Fi
The temperature set on the display does not match the room temperature
The display/thermostat is difficult to operate
The panel deforms / The surface becomes uneven
The Heat+Wall switches off by itself
Other
When does the issue typically occur?
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Immediately after switching on
After a few minutes
After a longer period of operation
Only under certain conditions (e.g. very cold, high humidity)
Randomly / no clear pattern
How many hours per day is the Heat+Wall usually in operation?
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Less than 1 hour
1–3 hours
3–8 hours
More than 8 hours
Please describe the operational problem in more detail.
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