Client Intake & Service Agreement

First and foremost, the safety and well being of your pet(s) is of highest importance. Ensuring that your pet remains safe and well cared for is our first responsibility and as such we take it very seriously. Due to unpredictable behavior of animals, situations can arise that are unexpected. The health and safety of each pet is the main priority of Custom Canine Care! If we feel the safety or well - being of your pet and/or our staff is in jeopardy, a muzzle may be used, additional fees may apply, discontinued or refused services, If we are unable to provide or complete grooming services on your pet, a mandatory fee of $25 is expected for our time and effort.

Please be advised that: In cases where pets are MATTED, it puts that pet at a higher risk for getting clipper burn, nicks/cuts and possible hematomas. Therefore, we stress the importance of regular grooming and home care between appointments. It is the pet parent responsibility to properly brush/comb their pets regularly (the same you would care for your own hair). Custom Canine Care is not responsible for any nicks, cuts, hemtaomas, or clipper burns that are likely to occur to pets that are matted. We do not practice de-matting a pet's coat, it is inhumane. If your pet is matted we will have no other choice but to SHAVE your pet coat down to a SHORT SUMMER CUT and a $40 fee will apply if it had not been discussed prior to the appointment and booked as such. 

1. I understand that due to the nature of pet grooming all quoted prices prior to grooming my pet are only estimates. Final price will depend on temperament of each pet, and the condition of its coat. Upon booking, an estimated price will be provided. Extra charges may apply for pets that are matted and/or difficult to manage. Often, we are not aware of these extra charges until we have begun the grooming process, because of this the price originally quoted at drop off could increase.

2. Payment is due at pick up (cash or email transfer only)

 

 1. I (owner/pet parent) understand that if my pet has a history of aggression or biting, Custom Canine Care reserves the right to refuse service.

2. I understand that I am liable for any medical expenses and damages that result from injuries cause by my pet.

3. I expressly waive and relinquish all claims against Custom Canine Care, it's employees, volunteers, financial supporters, and representatives, except for those arising from negligence on the part of Custom Canine Care.

4. I have disclosed to Custom Canine Care all known dangers associated with my pet.

5. I understand that Custom Canine Care is not responsible for allergic reactions resulting from the manufacture recommendations usage of any products. Please consult your vet prior to having your pet treated if you have any questions or concerning your pet sensitivity to such treatments.

6. I understand Custom Canine Care is not responsible for any pre-existing medical conditions or aggravation of those condition, such as heart disease, arthritis, obesity, infections, or any other medical problems that may be affected by the grooming process.

7. I expressly understand and agree Custom Canine Care shall not be held responsible for any damages to my property, except for those arising from negligence on the part of Custom Canine Care.

8. Medical Release: I understand that, if a medical emergency arises while my pet is receiving services from Custom Canine Care, it is imperative that we are immediately able to get them medical treatment at the closest available facility. Custom Canine Care will call ahead to veterinary offices in closest proximity geographically to ensure they can handle the emergency present. Your pet will be rushed to the closest available facility for treatment and you will be notified. We will notify the owner after we have secured medical treatment center for the animal to avoid delays that may be caused by emotion on the part of the owner. Our goal is to get your pet medical attention as quickly as humanly possible, and any distractions may interfere with that process. I agree that Custom Canine Care may use its reasonable discretion in seeking veterinary care on my behalf and I will be responsible for paying the vet bill and related expenses, except those that occur from negligence on the part of Custom Canine Care.