a. Extensions, Phone Tutoring, and Additional Meetings.
In-person Tutoring Extensions (e.g. adding extra time to an existing tutoring session) and Phone or Online Tutoring are billed at the Direct Instruction Rate. Extensions to in-person tutoring and phone or online tutoring (live conversation between tutor and student) are billed in 1/4 session increments. Any phone tutoring session between the Student and Tutor that is less than 10 minutes is complimentary.
E-mails between tutors and parents are always complimentary. Phone calls between parents and Pacific Preparatory staff that are less than 30 minutes are complimentary. Phone calls with tutors greater than 15 minutes will be billed at Direct Instruction Rates.
From time to time parents may request that tutors or Pacific Preparatory staff meet with teachers, school administrators or other support personnel. These meetings may occur either in-person, on the phone, or online. Parents will be invoiced Direct Instruction Rate for these meetings with the Tutors (meeting lengths are billed in 1/4 session increments).
b. Customized Tutoring Programs.
Special arrangements will be made with Parent(s) engaging Pacific Preparatory in the provision of semester-long course work, home schooling programs or other customized tutoring programs that necessitate additional and/or ongoing preparation, evaluation and communication with outside parties including but not limited to teachers, school administrators, psychological/educational evaluators, psychiatrists, learning and behavioral specialists and other professionals. In such instances, Parent(s) and Pacific Preparatory will agree, in advance, to a rate of pay for these customized Tutoring Programs.
c. No-Show Policy.
If Student arrives more than fifteen (15) minutes late for a scheduled lesson that will be considered a No-Show. Tuition is not refunded for students who miss lessons. Whether any academic counseling is provided to Student during the remainder of the lesson time is within the sole discretion of the tutor.
d. Invoices.
Invoices will be sent on the first week of the month and will correspond to sessions held the previous month. They will be sent to the email address provided.
e. Payments Due.
All invoice payments are due upon receipt.
Late payments on invoices will be assessed a thirty dollar ($30) late fee if payment on an invoice is not received within 30 days as a reasonable estimate of the costs necessary to compensate Pacific Preparatory for unpaid monies due. Late invoices will continue to accrue late fees for every successive thirty (30) day period that payment is not received.
f. Use of AI Notetaking Tools.
Pacific Preparatory uses AI notetaking tools to capture notes, action items, and summaries during meetings and calls. By signing, you consent on behalf of yourself and your representatives. Transcripts and summaries are stored within Pacific Preparatory's systems and are not used to train third-party AI models. You may withdraw consent anytime, in writing or verbally before any meeting, and we'll disable the tool. We'll confirm verbally at the start of each meeting and offer an opt-out. If you're bringing a third party, please ensure they consent or notify us in advance so we can disable the tool.