Company:
Booming Bookkeeping Business (boomingbookkeeper.com)
Job Type:
Full-time, W-2 Employee (not a contractor role)
Work Location:
Remote
Pay:
$75.00 per hour
Benefits:
Paid time off
About Us:
Booming Bookkeeping Business is an online training and mentorship program that helps people start and grow successful bookkeeping businesses. We’ve helped over 8,000 people learn bookkeeping skills and build their businesses since 2018! This is an exciting position for someone to grow with our company and have the opportunity to contribute to the success of our students.
Job Description:
We are seeking a dedicated and enthusiastic Student Support Specialist to join our growing team.
As a Student Support Specialist, you will be the primary point of contact for our students, providing exceptional support and guidance primarily in the areas of bookkeeping/accounting concepts and QuickBooks Online. Your role will involve resolving student inquiries, providing training, coaching, technical assistance, and ensuring overall student satisfaction.
This is a paid employee role supporting our students. You are not required to purchase any program or training.
Responsibilities:
- Respond to student inquiries and provide assistance via email, our Facebook group, and on weekly Zoom coaching calls
- Troubleshoot and resolve student issues related to bookkeeping/accounting, QuickBooks Online and QuickBooks Online Payroll
- Utilize accounting and bookkeeping knowledge to address student questions and concerns effectively
- Maintain a positive and empathetic attitude towards students at all times
- Collaborate with internal teams to resolve complex student issues
- Actively contribute to the improvement of our student support processes and procedures
Requirements:
- Expert-level proficiency in QuickBooks Online and QuickBooks Online Payroll
- Expert-level accounting & bookkeeping knowledge
- Bachelor’s (or Master’s) degree in Accounting or CPA license
- 5 years of current experience as a bookkeeper serving at least 10 clients simultaneously using QuickBooks Online
- Must be certified in QuickBooks Online Level 1, 2, and Payroll
- Exceptional written communication skills
- Strong technology skills, including proficiency in using Chrome, Gmail, Zoom, Loom, etc.
- Positive attitude and passion for helping others
- Proven problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Must be authorized to work in the United States
Preferred Qualifications:
- Previous experience as an instructor/trainer/coach
- Previous experience in customer support
- Availability to work weekends
- Familiarity with QuickBooks Desktop
How to Apply:
Please complete the form below to submit your application. We look forward to hearing from you!