Scott J Swagger PC
Licensed Independent Mental Health Practitioner

This is written to make sure you are officially aware of and in full understanding of your responsibilities when it comes to scheduling and cancelling appointments at this office.

Cancellations. A cancellation refers to any time that you contact this office to remove one or more of your scheduled appointments from the calendar.

No-Shows. A no-show (sometimes called a "no-show/no-call") occurs when you were scheduled for an appointment but did not arrive or notify this office within ten minutes of the session start time. Example: if your appointment start time was scheduled for 4:00pm today and you did not attend or notify this office you wouldn't be here, as of 4:11pm today you are responsible for a no-show for that appointment.

This office will handle cancellations and no-shows as follows:

Appointments canceled with a minimum 48 hours' notice result in a $25 fee for each of the first two such cancellations per client case, and $50 per cancellation thereafter.

Appointments canceled with less than 48 hours' notice result in a $75 fee for each of the first two such cancellations per client case, and $100 per cancellation thereafter.

The first no-show per client case results in a fee of $200. The second no-show per client case warrants termination of treatment, with referral to an alternate clinician or agency.

*All fees must be paid in full prior to re-scheduling.

**Clients may elect to waive fees for one cancellation per client case for any reason.

By signing below, you acknowledge that you have read and fully understand the Scott J Swagger PC Updated Cancellation Policy.