Ninos Survey
Please complete this survey to share your feedback about your experience at Nino’s. Your input helps us improve.
Visit Overview
Visit Type
*
Please Select
Dine-In (Plate)
To-Go (Box)
Both
Day & Time
*
How did you hear about Nino’s?
Customer Service Execution
Greeting upon arrival
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Staff professionalism and attitude
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Menu knowledge and communication
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Speed of service
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Did staff make you feel valued? Explain
Guest Experience
Cleanliness of environment
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Atmosphere (music, comfort, energy)
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Food quality (taste, temperature, consistency)
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Portion vs value perception
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Overall experience
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Operational Flow (Critical)
Ease of ordering
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Flow of line
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Where were delays?
Order taking
Food prep
Payment
Other
Order accuracy
*
Yes
No
If no, explain
What slowed the operation down the most?
What would improve speed and flow immediately?
Dine-In Plate Experience
Plate presentation
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Balance of entrée and sides
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Temperature consistency (dine-in)
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Ease of eating
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Did it feel premium?
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
What would elevate the dine-in experience?
To-Go Experience
Packaging quality
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Food condition upon opening
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Temperature retention (to-go)
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Packaging organization
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Ease of transport
*
Please Select
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
Did packaging impact food quality?
Yes
No
If yes, how
What would improve the to-go experience?
Menu & Product Feedback
Favorite item
Least favorite item
Items you expected but didn’t see
Final Operational Insight
Would you return?
*
Yes
No
Would you recommend Nino’s?
*
Yes
No
One thing we must fix immediately
One thing we did extremely well
Additional comments
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