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  • Complaint Form: Grievance Redressal

  • Please fill out this form to report a "deficiency in service". A deficiency refers to any shortcoming or inadequacy in financial services that the Company is required to provide.
  • Important: You must first attempt to resolve your grievance directly with the Company before escalating it to the RBI Ombudsman.
  • * Indicates required question

  • SECTION 1

  • Complainant Information

  •  -

  • SECTION 2

  • Relationship with Surksha ARC

  • SECTION 3

  • Subject Matter of the Grievance

  • Please select the category that best describes your complaint *
  • Based on RBI Fair Practices Code. Select all that apply.

  • SECTION 4

  • Details of the Complaint

  • Date of Incident **
     - -
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  • SECTION 5

  • Previous Communication with the Company

  • Have you previously filed a written complaint with Suraksha ARC? **
  • Date of Your First Complaint to the Company
     - -
  • Did you receive a response? **
  • Upload Copy of Previous Complaint / Reminder
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  • Accepted files: JPG, PNG, PDF (Max 10 MB)

  • SECTION 6

  • Relief Sought

  • SECTION 7

  • Declaration

  • Submission Information

  • STEP 1

    🏢 Internal Contact — Suraksha ARC
    If a Borrower is not satisfied with the resolution provided by the Company, or does not hear from the Company within 30 days, the Borrower can escalate the issue within the specified period of 10 Working Days to:

    👤 Grievance Officer : Ms. Purva Gaikwad
    ✉️ Email :grievanceredressal@surakshaarc.com
    📞 Telephone+022 69093633

  • STEP 2
    ⚖️ Reserve Bank of India — Ombudsman
    If customer's complaints still remain unresolved and are not redressed within a period of 30 days, customers may approach the regulatory authority of Non-Banking Financial Companies, i.e., the Reserve Bank of India as prescribed in the Fair Practice Code

    🌐 Online Portalhttps: //cms.rbi.org.in
    📮 Postal AddressCentralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
    📞 Toll-free Helpline 14448  (9:30 a.m. to 5:15 p.m.)

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