🚧 Flexible Toilet Hire – Customer Acknowledgement
📄 Purpose
This document confirms that the customer understands the differences between standard weekly serviced hire and flexible (non-scheduled) servicing, and accepts responsibility for managing servicing requirements.
🧼 Standard Usage Guidance
Portable toilets are typically supplied with a weekly service, which is designed to maintain hygienic conditions for:
Up to 7 users working a 40-hour week
Reducing service frequency below this level will reduce the number of users the unit can comfortably support.
⚠️ Reduced Servicing Responsibility
By choosing a flexible servicing option, the customer acknowledges that:
The toilet may become unsanitary if not serviced frequently enough
Responsibility for monitoring usage and condition lies with the customer
The supplier is not responsible for hygiene issues where servicing has not been arranged appropriately
📅 Servicing Arrangements
Servicing is not scheduled automatically unless agreed
The customer must request servicing when required
Ad-hoc servicing:
- Is subject to availability
- Is not guaranteed next day
- May take several working days during busy periods
- Requests for priority or next-day service may incur additional charges
👷 Usage & Limitations
The unit is designed for controlled usage
Increased usage requires more frequent servicing
Misuse (e.g. wipes, rags, debris) may result in:Blockages
Service delays
Additional charges
🧾 Condition of Unit
The customer agrees to keep the unit in a reasonable and serviceable condition.
Additional charges may apply for:
- Overfilled tanks
- Blocked units
- Excessive soiling
- Neglected units requiring deep cleaning
🚚 Access for Servicing
The unit must be positioned with safe and suitable access
Typically within 15 metres of vehicle access
Failed service visits due to access issues may result in:Additional charges
Delayed servicing
💳 Invoicing & Charges
Hire charges are invoiced monthly.
Servicing charges are invoiced separately (scheduled or ad-hoc)
This is part of our system and cannot be amended or combined into a single invoice.
📆 Minimum Hire Period
All hires are subject to a minimum 2-week charge period
Charges apply in full regardless of early collection
🔄 Service Level Changes
The supplier may require increased servicing if the unit becomes:
Unsanitary
Unsafe
Overused
The customer may switch to a fully serviced weekly plan at any time
🚛 End of Hire
A final service is required prior to collection
This service will be charged accordingly
Collection may be delayed if the unit is not in a serviceable condition
⚠️ Important Summary
By choosing flexible servicing, the customer accepts that:
Reduced servicing increases the risk of hygiene issues
Servicing must be arranged proactively
Ad-hoc servicing may not be immediate
Additional charges may apply if the unit is not properly maintained
📞 Need Help?
If you’re unsure about servicing levels or need to arrange a clean, we’re here to help.
Phone: 0800 999 2260
Email: orders@dtox.org