• Assistant Housekeeping Manager - Application Form

  • JOB PURPOSE

    To assist with leading and controlling the cleaning and servicing of all rooms, public areas, restaurants, meeting rooms and public spaces in the hotel. Adhering to AAA 5 Diamond standards and LQA benchmarking standards at all times by delivering luxury service through the Housekeeping team.

     

    Operational

    • Support the maintenance of par stock for guest supplies, cleaning supplies, linen, and uniforms.
    • Oversee the daily servicing and cleaning of rooms and public areas to meet company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Supervise the cleaning and servicing of guest and staff restrooms daily, ensuring compliance with company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Manage the daily servicing and cleaning of offices.
    • Coordinate the prompt cleaning of function rooms post-use to facilitate quick turnaround, adhering to company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Ensure rooms receive designated extras as required.
    • Maintain a sufficient supply of clean linen in good repair, in line with company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Regularly inspect rooms for necessary repairs and refurbishing, ensuring maintenance is conducted effectively according to company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Collaborate with the Executive Housekeeper to identify and address areas needing décor attention.
    • Assist in the accurate completion of attendance registers in accordance with company regulations.
    • Create duty rosters, ensuring correct staffing levels and adherence to agreed standards, and manage any changes with appropriate authorisation.
    • Help ensure an adequate supply of cleaning materials.
    • Oversee the cleanliness and upkeep of staff accommodation.
    • Support the Executive Housekeeper and purchasing team in selecting suppliers for housekeeping items.
    • Assist with resolving guest complaints, upholding company standards, AAA 5 Diamond standards, and LQA benchmarking.
    • Contribute to the development and implementation of effective housekeeping systems and procedures.
    • Manage linen damage, laundering, and other product use, and provide reports to guide efficient procurement.
    • Ensure compliance with AAA, 5 Diamond, and LQA housekeeping checklists.

     

    People Management

    • Manages, motivates and monitors the performance of the Housekeeping team.
    • Assists the Executive Housekeeper in the recruitment process for the department by identifying staffing needs and shorting potential candidates by utilising the company’s HRIS (BambooHR).
    • Assists in conducting candidate interviews as required, and informing the human resources team of successful candidates in a timely manner.
    • Identifies candidates that are not performing to the expected standards of the company and recommend what steps should be taken.
    • Assists in managing the performance management process within the department by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement.
    • To ensure that department goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with supervisors and staff to maximise on performance expectations.
    • Actively coaches the department’s supervisors and staff to unlock team member’s potential and growth, help them to develop new skills and to aid in promoting individual responsibility.
    • Assist with conducting annual performance appraisals for department staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system.
    • Able to access and identify department conflicts and infractions against company policies/procedures, and understands how, when and what form of disciplinary action should be taken.
    • Assist in planning and executing frequent team building activities, in an effort to maintain the momentum and productivity of all staff within the department.

     

    Training and Development

    • Assists with the management aspects of Training and Development and Talent Management to maximise on supervisors and staff, personal and professional growth, in accordance with company’s Human Resources - Training and Culture Development team initiatives and to agreed AAA 5 Diamond standards and LQA Benchmark standards.
    • Identifies and conducts assessments to determine what training needs are required for supervisors and staff within the department to increase job knowledge.
    • Monitor guests' feedback and provide feedback on how supervisors and staff could improve on their overall performance.
    • Recommends and assists with the creation and implementation of training plans, based on assessment and guests’ feedback.
    • Liaise with the Executive Housekeeper and the Human Resources - Training and Culture.
    • Development team to support the department’s development objectives and ensure that supervisors and staff are equipped with the necessary tools and materials to effectively execute their daily tasks.
    • To carry out or ensure that regular On-the-Job training is taking place to align with the AAA 5 Diamond standards and LQA Benchmark standards.

     

     KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

    Knowledge

    The Assistant Housekeeping Manager must have proficient knowledge in the following areas:

    • A minimum of 5 years in a housekeeping management role or a similar position, with proven experience in supervising and managing housekeeping operation
    • Level 3 or above National Vocational Qualification in Housekeeping
    • Knowledge of Housekeeping planning and administration.
    • Inspection procedures for housekeeping
    • Governing Practices of the Housekeeping department
    • Knowledge of AAA, 5 diamond and LQA standards as well as the hotel operation standards
    • Knowledge of cleaning procedures
    • Knowledge of safe product use and Occupational Safety and Health procedures

     

    Skills

    The Assistant Housekeeping Manager must demonstrate the following skills:

    • Excellent interpersonal skills
    • Team building skills
    • Employee motivational skills
    • Decision making skills
    • Effective verbal and listening communications skills
    • Attention to detail and high level of accuracy
    • Effective organisational skills
    • Effective written communications skills
    • Computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level
    • Time management skills

     

    Personal Attributes

    The Assistant Housekeeping Manager must demonstrate the following personal attributes:

    • Hospitality
    • Creativity
    • Reliability
    • Compatibility
    • Effective Follow up
    • Flexibility
    • Consistency
    • Leadership
    • Professional deportment
  • Format: (000) 000-0000.
  • Are you currently employed?*
  • Do you have a minimum of 5 years in a housekeeping management role or a similar position?*
  • Do you have proven experience in supervising and managing housekeeping operations?*
  • Do you have level 3 or above National Vocational Qualification in Housekeeping?*
  • Do you have knowledge of AAA, 5 diamond and LQA standards?*
  • Do you have housekeeping experience at a luxury property?*
  • Are you legally Authorised to work in Barbados?*
  • The job description is posted at the top of this application form. Is there any aspect of the role that you do NOT have experience with?*
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Should be Empty: