Nova Home Management Assistant Intake
Section 1: Personal & Business Information
1. Full Name:
2. Business Name / DBA (if applicable):
3. Phone:
Format: (000) 000-0000.
4. Email:
example@example.com
5. Address:
6. Are you legally authorized to work in the U.S.?
Yes
No
Other
7. Type of business:
Sole Proprietor
LLC
Other
8. Do you carry general liability insurance for your cleaning work?
Yes
No
Other
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Section 2: Cleaning Practices & Preferences
1. How long have you been cleaning professionally?
2. Are you a solo cleaner or do you work with multiple helpers to complete a clean? If so, how many people?
(This question allows me to see what jobs will fit best for you)
3. Are you comfortable following a general cleaning checklist provided for each job?
Yes
No
Other
4. Are you able to provide before/after photos of completed cleanings?
Yes
No
Other
5. Which types of jobs are you comfortable accepting? (Select all that apply)
Recurring maintenance cleans
First-time cleans
Deep cleans
Move in/out
Airbnb/Short-term rental
Laundry services
Dishwashing services
Organization projects
Commercial
Post-construction cleans
Other
6. What are your preferences to pets in the home? (select all that apply)
I love pets
Only if they are put away
Only cats
Only dogs
No pets!
Other
7. Are you comfortable reporting any damages, issues, or concerns immediately to Nova Home Management?
Yes
No
Other
Section 3: Availability & Reliability
1. Days and times you are generally available for jobs:
2. Do you have reliable transportation to reach client homes on time?
Yes
No
Other
3. How will you handle scheduling conflicts or emergencies?
4. What areas do you service?
5. Do you have a reliable phone with service? (Used to notify Nova Home Management through an app of when you are on the way to a job and upon completion)
Yes
No
Other
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Section 4: Supplies & Equipment
1. Do you have all of your own supplies and equipment? (If there is something you request your clients to have in their home, please let us know)
2. Are you comfortable using the client's vacuum if requested?
Yes
No
Other
3. Which of the following products do you typically use? (Select all that apply)
Bleach
Products containing bleach
Ammonia-based cleaners
Strong disinfectants (e.g., Lysol, Clorox, etc.)
Natural/ Less toxic disinfectants
Non-toxic products
Client-specific products when requested
Other
4. What tools do you typically use? (Select all that apply)
Microfiber cloths
Scrub brushes (soft/medium)
Abrasive scrubbers
Magic erasers
Non-scratch sponges
Other
5. If a client requests fragrance-free, pet-safe, child-safe, or eco-friendly products, are you comfortable following those requirements?
Yes
No
Only if they supply the products
Other
6. These surfaces are easily damaged and not all products/tools can be used on them. Are you familiar with the correct cleaning methods to clean these surfaces safely? (Select all that apply)
Stone (Granite, Marble, Quartz, etc.)
Stainless
Wood furniture/floors
Other
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Section 5: Professional Presence
1. How important is maintaining a professional appearance while working in client homes?
Very important
Somewhat important
Not important
Other
2. Wearing Nova branded clothing/aprons helps clients feel more comfortable and secure knowing who is entering their home, while also creating a more professional and recognizable experience. Cleaners who wear them have also reported easier experiences along with receiving more tips. Would you be comfortable and willing to wear a branded apparel while working?
Yes
No
Other
3. Some clients may be present during service or use security cameras. Are you comfortable working in a way that minimizes disruption to the household?
Yes
No
Other
Is there anything else you’d like us to know about your experience, services, preferences, or yourself? (Optional)
If you would like to show us any of your cleaning before & after photos you can upload them here! (Optional)
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