HEARTLAND COURT SERVICES – PROCESS SERVER SOP
All contractors must follow these standards:
Professional ConductRemain respectful and professional at all times No harassment, threats, or illegal entry Dress clean and neutral.
Legal ComplianceFollow all state and local laws No false affidavits under any circumstance
No improper serviceService
AttemptsMinimum: 3 attempts for standard jobs Must attempt at different times
( Not In The Same Day):
- Morning
- Afternoon
- Evening
- Weekend
Rush Jobs Must be attempted within 24 hours
Documentation: After each attempt, you must log:Date and time Address Detailed notes Photos when applicable Proof of Service Must be completed same day Must be accurate and court-ready Communication Respond within 1–2 hours during business hours.
Immediate grounds for removal Include Falsifying attempts Poor communication Missed deadlines Unprofessional behavior