By completing a cleaning service booking with us, you agree to the following terms and conditions:

• A booking is confirmed once payment or deposit is received and we send you a confirmation.
• The scope of work, time, date, and location will be agreed in writing via email.

• 48 hours or more before the scheduled service: You may reschedule at no penalty, or pay 50% of the service fee.
• Less than 24 hours before the scheduled service: If cancelled within 24 hours or a no-show, 100% of the service fee will be charged.
• All cancellation or rescheduling requests must be made in writing (email, SMS) and confirmed by us.
• Exceptional circumstances (e.g. serious illness, emergency) may be considered, at our discretion, and may reduce or waive fees if supporting documentation is provided.

• The cancellation fee will be invoiced and must be paid within 48hrs of the cancellation.
• For completed work, full payment is due upon completion or per invoice terms.
• Invoices for NDIS & Claims will be emailed to provider for payment.

• You must report any issues, defects, or unsatisfactory work within 48 hours of the cleaning being completed.
• If the issue is valid, we will rectify it (if possible) at no extra charge, subject to scheduling and availability.
• Failure to report within 48 hours may forfeit your right to a remedy.

• You must provide safe access to the property at the agreed time.
• If we are unable to access the property (e.g. locked gate, no keys), the full service charge or cancellation fee may apply.
• Please prepare the space (e.g. clear clutter, secure pets) so the staff can work safely and efficiently.

• We carry appropriate public liability and workers' compensation insurance.
• We will take reasonable care of your property. However, we are not liable for pre-existing damage, fragile or worn items, or damage caused by poor maintenance.
• You must notify us of anything that may increase risk (e.g. slippery floors, unstable surfaces, hazardous chemicals).

• In rare cases, we may need to reschedule or cancel due to staff illness or emergency.
• We will notify you immediately and offer an alternative time or cancel with no charge.

• If a client cancels late or no-shows repeatedly, we reserve the right to require to refuse future bookings.

• We may modify these terms at any time. Updated terms will be provided to clients and come into effect for future bookings.

• By placing a booking, you acknowledge that you have read, understood, and accepted these terms and conditions.