Code of Conduct
Respect: We expect all volunteers to treat each other, participants, guests, and the general public with respect and kindness at all times. Please refrain from any behavior that could be deemed as discriminatory, intimidating, or disrespectful.
Safety: Your safety and that of our guests is paramount. Please follow all safety guidelines and procedures provided during the event and at all venues. In case of an emergency, please contact a staff member, a venue employee, or immediately or call 911.
Confidentiality: We respect the privacy of our clients and expect all volunteers and contractors to maintain confidentiality and protect sensitive information. Please do not share any information regarding our guests, speakers, sponsors, participants, staff, etc. outside of the organization.
Attendance and Punctuality: We rely on your attendance and punctuality to ensure the smooth running of our events and programs. If you are unable to attend a scheduled shift or event, please notify us in advance.
Professionalism: We ask that all volunteers and contractors represent our organization in a professional and ethical manner. Please refrain from engaging in any conduct that could reflect negatively on the organization. We expect our volunteers to dress professionally, speak without profanity in public spaces or on the job, and other professional standards expected in any workplace.
Engagement with Guests: Arctic Encounter contractors and volunteers must engage with guests in a strictly professional manner while attending the events. This includes pre-existing relationships that pre-date your work at Arctic Encounter.
Engagement with VIPs: Please be aware of private conversations taking place between VIP guests and participants. Provide space and privacy for those guests and/or meetings. Please be respectful of VIP guests and their time and limit your dialogue to an appropriate length of time due to their busy schedules and networking demands.
Alcohol and Drugs: We do not permit the use of alcohol or drugs during volunteering shifts or events. In certain instances, Arctic Encounter volunteers and contractors over the age of 21 may drink alcohol, but only if their work duties at the event including alcohol are limited or completed. In every case, alcohol consumption should be limited and professional behavior at all times is expected.
Use of Resources: We expect all volunteers and contractors to use our resources, equipment, and facilities responsibly and to report any damages or malfunctions immediately.
Media: Arctic Encounter volunteers and contractors are prohibited from speaking with or interviewing with the media at any time unless specifically approved by the AE Leadership.
Social Media Posts: Please refrain from posting any profane or inappropriate social media posts during your time supporting Arctic Encounter. Do not comment on or post on behalf of Arctic Encounter, or as a member of the larger Arctic Encounter team, in any ways that might be viewed as accusatory, overtly politically charged, or inappropriate.
Compliance with Laws: We expect all volunteers to comply with all applicable laws and regulations in the State of Alaska and/or the location of the event production.