Patient Rights:
To be treated with respect, dignity, and courtesy without discrimination. -To receive considerate and respectful care at all times.
To privacy and confidentiality of your medical information.
To participate in decisions regarding your healthcare and treatment.
To be informed about your diagnosis, treatment options, and prognosis in understandable language.
To consent to or refuse treatment to the extent permitted by law.
To request access to your medical records and obtain copies as allowed by law.
To voice concerns, complaints, or grievances without fear of reprisal.
To file complaints regarding quality of care or safety concerns directly with the California Department of Public Health or the Centers for Medicare & Medicaid Services (CMS) without fear of reprisal.
To know the identity and qualifications of all staff involved in your care.
To receive information regarding fees, insurance billing, and payment policies.
Patient Responsibilities:
To provide accurate and complete information about your health and medical history.
To follow the treatment plan agreed upon with your provider.
To ask questions when you do not understand instructions or information.
To treat staff and other patients with courtesy and respect.
To keep scheduled appointments or notify the office promptly if you need to reschedule.
To be responsible for payment of services rendered and providing valid insurance information.
We encourage open communication and welcome your feedback to help us maintain the highest quality of care.