Guest Review Optimization Quiz
Assess your review strategies and identify opportunities for improvement.
Part 1: Basic Info
Section 1 — How You Ask (3 questions, 0–3 points each)
Full Name
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First Name
Last Name
Email Address
*
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Part 2: Best Practice Questions
Section 2 — Team Involvement (3 questions, 0–3 points each)
Do you actively ask guests for reviews?
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Yes, consistently (3)
Sometimes (2)
Rarely (1)
Never (0)
When do you ask for reviews?
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During the stay (3)
At checkout (2)
After departure (1)
We don’t have a clear timing (0)
Do you guide guests on what to mention in their reviews?
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Yes, clearly (3)
Sometimes (2)
No (0)
Not at all (0)
Does your team understand the importance of reviews?
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Fully aligned (3)
Some awareness (2)
Not really (1)
Not at all (0)
Do you respond to all reviews?
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Yes, consistently (3)
Only negative ones (2)
Sometimes (1)
Rarely (0)
Are your reviews consistent in quality and detail?
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Yes (3)
Somewhat (2)
No (0)
Do your reviews reflect your real guest experience?
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Yes (3)
Partially (2)
Not really (0)
Do you track review trends over time?
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Yes (3)
Occasionally (2)
No (0)
Do you capture guest feedback before they leave?
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Always (3)
Sometimes (2)
Never (0)
Do you have a system for generating reviews?
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Yes (3)
Informal process (2)
No system (0)
Part 3: Strategic Questions (Big 5)
Section 3 — Review Signal Quality (4 questions, scored on a 0–3 basis and normalized to a 9-point scale)
Which best describes your current situation?
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We get few reviews
We get reviews, but they’re inconsistent
We get good reviews, but not enough volume
Reviews don’t reflect our real experience
We rely heavily on OTAs
What would you like to achieve in the next 90 days?
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More 5-star reviews
More consistent guest feedback
Stronger online reputation
More direct bookings
Better team engagement
Clearer brand positioning
What is the ONE most important improvement you want to see in the next 90 days?
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Increase number of reviews
Improve review quality
Improve ratings
Get more direct bookings
Reduce OTA dependence
Strengthen guest experience consistency
What do you think is stopping you?
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No clear system
Team is not trained
Timing is wrong
Guests are not asked properly
Too busy operationally
Don’t know what works
Which solution feels right for you?
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Simple review request system
Team training & guidance
Full guest experience improvement
Review response support
Not sure yet
Is there anything else we should know?
Submit
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