Egoli Gas Supplier / Contractor Service Survey
Egoli Gas values its supplier and contractor partnerships. We invite you to provide honest and constructive feedback on your experience working with us. Your input will help us improve service delivery, strengthen collaboration, and ensure ethical and professional engagement across all departments.
Name:
First Name
Last Name
Email:
(Optional)
Phone Number:
(Optional)
Format: (000) 000-0000.
Date of Submission:
-
Month
-
Day
Year
(Optional)
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1. Department Selection:
Please select the department(s) you are providing feedback on:
Please Select
Executive
Procurement
Engineering
Operations
Sales
Finance
Customer Services
Credit Control
Billing
PR & Communications
Other
Comment Box:
If applicable, briefly explain why you are providing feedback on thesedepartments (Highlights, Areas for Improvement, and Critical Issues)
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2. Overall Relationship:
How would you rate your overall working relationship with the selected department(s), considering professionalism, mutual respect, and reliability?
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4
5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Comment Box:
Please provide examples or elaboration on your rating.
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3. Communication & Responsiveness:
How would you rate the department(s) in terms of:
Clarity and accuracy of communication:
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3
4
5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Timeliness of updates:
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2
3
4
5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Responsiveness to queries, requests, or concerns:
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5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Comment Box:
Please highlight strengths or areas needing improvement.
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4. Process Efficiency & Coordination:
How would you rate the department(s) regarding:
Documentation accuracy (purchase orders, approvals, specifications, billing, etc.):
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3
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5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Coordination internally and with other departments:
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2
3
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5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Scheduling and project workflow:
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5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Comment Box:
Please share any challenges or suggestions for improving processes.
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5. Financial Interaction (If Applicable):
How would you rate the department(s) for:
Not Applicable
Applicable
Invoicing / payment accuracy and timelines:
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2
3
4
5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Communication and support:
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2
3
4
5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Resolution of queries:
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3
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5
Rating Scale: 1 = Very Poor | 2 =Poor | 3 = Average | 4 = Good | 5 = Excellent
Comment Box:
Please describe any recurring financial or billing issues.
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6. Ethics, Integrity & Governance:
In your experience, is business conducted ethically and with integrity within the department(s)?
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5
Rating Scale: Strongly Disagree |Disagree | Neutral | Agree | Strongly Agree
tip-offs@reatile.co.za / 0800 111 400
Are you aware of the Egoli Gas - Reatile Whistle Blower Line and would you feel comfortable using it if necessary?
Yes, aware and comfortable reporting.
Aware but not comfortable reporting.
Not aware of the Whistle Blower Line.
Comment Box:
Please provide any concerns or suggestions to strengthen ethical practices.
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7. Open Feedback:
Please share any additional feedback:.
What the department(s) do particularly well:
Challenges you have experienced:
Recommendations for improvement:
Submit
Should be Empty: