Returns Form
All item(s) must be returned within 30 days unused and undamaged, in the original product packaging with any seals and shrink-wrap intact and with labels / tags still attached. Include a copy of your order confirmation or returns form as a reference.
Order Number
*
e.g. 3001 (this can be found on your order confirmation email or packing slip)
Name
*
First Name
Last Name
Email
*
example@example.com
Phone number
Delivery postcode
*
Date order was received
*
/
Day
/
Month
Year
Date
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Reason for Return
Let us know which items you're returning and the reason behind it. Accurate details help us process your return as quickly as possible.
Item(s) being returned
*
Reason for return
*
Item not working as expected
Item not as described
Item arrived damaged
Incorrect item received
Missing part or accessory
No longer wanted
Other
Please let us know how the item not as described
Please let us know how the item is damaged
Please provide details of which items are missing, and any incorrect items you may have received?
Let us know what is missing
Other: Please provide more details
Item condition (Tick all that apply)
*
The item still unopened and in sealedpackaging
The item packaging has been opened
The item has been used
The item is complete with all parts and accessories
The original packaging is still available
The item is in a clean and returnable condition
Other
Date
*
/
Day
/
Month
Year
Date
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Product issue details
Please describe the issue with the item by answering nay relevant questions
When was the issue first noticed?
*
/
Day
/
Month
Year
Date
Is the issue constant or intermittent?
Constant
Intermittent
Has the item ever worked as expected
Yes
No
When did the issue start
/
Day
/
Month
Year
Date
Have all parts and accessories been used as instructed?
Yes
No
Has the item been charged fully where applicable?
Yes
No
Have batteries been fitted correctly where applicable?
Yes
No
Has the instruction manual been followed?
Yes
No
Has the power button been held down for the recommended time where applicable?
Yes
No
Has the item been tested more than once?
Yes
No
Please provide any additional details that may help us assess the issue
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Evidence upload
Please upload clear photos of the item and issue. Please upload photos clearly showing the issue if visible
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What outcome are you requesting?
While we'll do our best to accommodate your preferred outcome, we can't always guarantee it. The final resolution will depend on the nature of your return and our review of the case.
Return outcome requested
*
Refund
Replacement
Exchange
Assessment and advice
Customer confirmation
*
I confirm the information provided is accurate to the best of my knowledge
I understand that additional information may be requested before a return is approved
I understand that submitting this form does not automatically confirm that a return has been authorised
Submit
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