Registered providers must ensure the education agents they engage with act ethically, honestly and in the best interest of overseas students. This means that registered providers must ensure its education agents declare and take all reasonable steps to avoid conflicts of interest with its duties as an education agent of the registered provider. This provision is to ensure transparency in the education agent's activities. Examples of conflicts of interest include, but are not limited to:
- when the agent charges services fees to both overseas students and registered providers for the same service or
- where an education agent has a financial interest in a private education provider or
- where an employee of an education agent has a personal relationship with an employee of the education provider