The Fresh Reset provides residential, commercial and short-term rental cleaning services, including but not limited to standard (refresh) cleans, light maintenance cleans, deep cleans, commercial cleaning and end-of-lease cleans. You can find what's included in these packages by viewing 'The Fresh Reset Types of Services' form. 

Each service includes specific tasks outlined before/at the time of booking. Any services not listed are not included unless agreed upon in writing.

The Fresh Reset does not offer de-cluttering or organisation in any of its cleaning services. The client must ensure that the areas they wish to have cleaned are free of clutter to ensure an efficient clean. 

All quotes are based on the information provided by the client (including property size, condition, and service requirements).

Quotes are estimates only and may be adjusted if:

•The condition of the property differs from what was described therefore;
•Additional time, labour, or services are required 

•The Fresh Reset will not perform specific cleaning services unless agreed prior to booking 

 The Fresh Reset operates on a fixed-price package model, not hourly rates. Time spent at the property does not affect the estimated agreed price unless the clients property differs to what was described. 

We base our prices with consideration of size and condition of property, supply and equipments costs and travel.

Payment is required 2 days after completion of cleaning service, via your choice of payment 

You can choose your choice of payment on the client onboarding form. 

Late payments may incur additional fees.

The Fresh Reset requires a minimum of 24 hours’ notice for cancellations or rescheduling.

 Cancellations within 24 hours may incur a 50% of estimated quote cancellation fee

Same-day cancellations and rescheduling may incur 100% estimated quote cancellation fee. 

 

Clients must ensure safe and timely access to the property at the scheduled booking time.

If access is not provided at the agreed booking time The Fresh Reset reserves the right to charge a cancellation fee or add additional costs for time wasted.

The property must be in a safe condition for cleaning.

We reserve the right to refuse or discontinue service and apply a cancellation fee if: 

•There are hazardous materials (including bodily fluids, biohazards)
•There is a severe pest infestation
• Severe growth of mould within walls or ceiling
•The environment poses a safety risk to staff

 

The Fresh Reset takes all reasonable care while cleaning your property. However we are not liable for pre-existing damage, wear and tear, or faulty fixtures
We are not responsible for damage caused by unstable or improperly installed items 

 

Any damage claims must be reported within 24 hours of service completion.

In the event of accidental damage, The Fresh Reset will:

• Notify the client as soon as possible
• Assess and determine whether repair, replacement, or compensation is appropriate

Note that The Fresh Reset is covered with public liability insurance 

 

The Fresh Reset will supply professional cleaning products and equipment.

If a client requests the use of their own products, The Fresh Reset is not responsible for the outcome or any resulting damage. Quotes and final pricing will not differ using client supplied products

Clients must ensure pets are secured or safely managed during the service.

The Fresh Reset is not responsible for pets escaping during entry or exit.

The Fresh Reset reserves the right to refuse service and apply the cancellation fee if it is deemed unsafe to provide services.

Additional services must be requested and approved prior to booking time

All add-ons will incur additional charges.

If you are not satisfied with the service provided, please contact us within 24 hours.

We will return to address and attend to any missed areas at no additional cost.

Refunds are not provided. 

For ongoing bookings, The Fresh Reset reserves the right to adjust pricing with reasonable notice.

Missed or skipped services may affect future pricing.

The Fresh Reset reserve the right to refuse or terminate a service if:

 •The property condition is significantly different from what was described
•There are safety concerns
•There is inappropriate or abusive behaviour toward staff. Abusive behaviour will not be tolerated and may result in terminating services for the foreseeable future
• The Fresh Reset reserves the right to cancel and charge a 100% cancellation fee from abusive behaviour 

 

The Fresh Reset takes all reasonable measures and hygiene practices to prevent cross contamination in between cleaning services. Our equipment is sanitised after every cleaning service. 

It is a requirement from clients to supply their own toilet brushes. End of lease cleans exempt from this requirement 

The Fresh Reset uses a software to calculate the weight and price of client's laundry. Client card details will be kept on file to invoice and bill immediately after service is completed. The Fresh Reset has a duty to protect the privacy and confidential information of the client. 

The Fresh Reset will make reasonable attempts to removes stains however we will not be held responsible for not succeeding in removing stains 

The Fresh Reset is not liable for any pre-existing damages and stains to linen and clothing.

The Fresh Reset reserves the right to refuse WDF service and apply a cancellation fee if: 

• Hazardous bodily fluids are present on laundry 

• Hazardous material such as needles or  syringes are found within laundry 

• Any material that puts The Fresh Reset staff at risk