Corvallis-Benton County Public Library Community Survey

CBCPL Community Survey

Corvallis-Benton County Public Library
We are developing the Corvallis-Benton County Public Library’s next five-year strategic plan, and your experiences, ideas, and hopes for the library are essential in helping us understand what our community needs most. Please take a few minutes to share your input.
1. Do you currently live, own property, work, or go to school in the Benton County Library Services District?*

YesNoI don't know
2. What is your age?

Under 1818-2425-3435-4445-5455-6465+
3. Do you have an active library card?*

YesNoI don't know
4. Which do you use most often?*

Corvallis Public LibraryPhilomath Community LibraryMonroe Community LibraryAlsea Community LibraryHome Delivery ServiceDigital Library (Libby, digital magazines and newspapers, etc.)I do not use the Library
5. During the past 12 months, how often have you been to any of our library locations, received a library delivery, or used any of the library’s digital services?

More than once a weekWeeklyMonthlyA few timesRarelyNever
6. Please select ALL of the reasons you have not used the library more frequently. Feel free to skip this question if nothing would change how frequently you use the library.
Convenience/Quality of Service

Library hours are inconvenientLibrary locations are inconvenientMy schedule is too busyI use a different library systemFacilities are uncomfortable or in poor conditionI don't have a library cardLack of quiet areas in the libraryParking is difficultOther
Accessibility/Belonging

My library card has expiredMy library card is blocked by lost item feesI am physically unable to visit the libraryThe building is difficult to maneuver/ not accessibleI don’t have transportation to get to the libraryI don’t feel welcome at the libraryI don’t feel safe visiting the libraryMy language/culture is not represented at the libraryLibrary staff are not helpful/friendlyOther
Library Collection of Materials

The library doesn't have the materials I’m looking forI have to wait too long for physical library materialsI have to wait too long for digital library materialsI prefer to purchase books and other mediaI do not feel I need to use any library servicesI don’t know what the library offers that is relevant to meOther
7. What service improvements would encourage you to use the library more often? (Check ALL that apply)

Reduced wait time for digital materialsReduced wait time for physical materialsMore copies of new and popular items on the shelf when visitingDifferent open hoursDifferent programs/eventsDifferent timing of programs/eventsMore physically accessible buildingsNothing would change my usage patternsOther
8. When you use Corvallis-Benton County Public Library, which of the following describes what you do? Check ALL that apply.

If you do not actively use the library, feel free to skip this question.
Access Materials

Borrow physical materials (items such as books, movies, music CDs, or items from the Library of Things)Check out e-books, e-audiobooks, or use streaming video (Kanopy)Purchase books from the $1 Book Sale RoomRead print newspapersVisit the seed libraryUse the library to find job resourcesOther
Use the Building

Study/do homework or conduct researchUse Library study roomsBring a child to the play areaMeet and gather with others (socialize)Spend time in the facilityMeet with social services providers as a clientUse the library as an alternative or remote work LocationUse the library as a place to stay warm in the winter or cool in the summerUse the public restroomsOther
Attend Programs

Attend programs/events for adultsAttend programs/events for childrenAttend programs/events for teensAttend programs/events for all ages/familyOther
Use Library Services

Receive home delivery serviceRequest 3D printsUse a public library computer or ChromebookUse my own computer or device on library Wi-FiUse library printers or photocopiersGet help from staffUse online resources, such as LinkedIn Learning, Consumer Reports, etc.Receive free tax assistanceOther
9. Please rate your satisfaction with the Library’s services and materials. Choose “Not Applicable” if a service is not relevant to your library experience.

Rating system 1-5; Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied, with N/A option
Wait time for physical materials

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Wait time for digital materials

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Home delivery service

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Staff friendliness

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Staff helpfulness

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Building accessibility

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Building appearance

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Building condition

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Variety of library programs and activities available

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Quality of library programs and activities

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
Functionality of the library website (or catalog)

0

1

2

3

4

5

0 is N/A, 5 is Very Satisfied
10. Please rate your level of agreement with the below statements.

Rating system 1-5; Strongly Disagree, Disagree, Undecided, Agree, Strongly Agree, with N/A option
Library Use & Experience
The library is easy for me to navigate and use

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library’s hours meet my needs

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library has the materials (all formats) I want to check out

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
I feel welcome and comfortable when I visit the library

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
Staff are friendly and helpful

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
Programs & Services
The library’s programs (events, classes, storytimes, etc.) meet my needs

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library’s digital services (ebooks, databases, streaming, etc.) meet my needs

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library provides services that are relevant to my household or community

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library keeps me well‑informed about its services, programs, and resources

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
Access & Equity
The library is accessible to people of all abilities

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library provides materials and services that reflect diverse communities and viewpoints

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
The library feels safe for my family and me to visit

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
Technology & Digital Access
The library’s computers, printers, and internet access meet my needs

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
Library technology is reliable and easy to use

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
I am satisfied with the Wi‑Fi speed and availability

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
I understand how to access the library’s digital services

0

1

2

3

4

5

0 is N/A, 5 is Strongly Agree
11. What other service(s), material(s), or resource(s) would you like the Corvallis-Benton County Public Library to offer?
12. Is there anything else you would like to share that you feel would be important for the planning team to consider as it develops the Library’s strategic plan?
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CBCPL Community Survey