ResidentQuiz

1

Name* This field is required.

First Name

Last Name

2

A resident appears distressed and tells you they “want to go home,” but they are already in their residence. What do you do?* This field is required.

Tell them they are already home

Ignore them

Calmly reassure them, engage in conversation, and notify nursing staff

Call police

3

A resident becomes verbally aggressive towards you at the desk. What is your response?* This field is required.

Respond firmly and match their tone

Walk away immediately

Remain calm, do not take it personally, and de-escalate the situation

Ask them to leave

4

You arrive on shift and notice the front desk is messy and unorganised. What do you do?* This field is required.

Leave it for the next shift

Ignore it

Tidy and organise the area to maintain a professional standard

Report it only

5

You notice the Australian flag has been raised incorrectly (e.g. upside down). What is your response?* This field is required.

Leave it

Wait for maintenance

Correct it immediately and ensure it is displayed properly

Report it later

6

You hear a loud noise, and a staff member calls for help from down the hallway. What do you do?* This field is required.

Ignore it

Continue your duties

Attend immediately, assess the situation, and escalate if required

Call police straight away

7

You find a resident on the ground who appears to have fallen. What is your FIRST response?* This field is required.

Lift them up immediately

Leave them and find help

Stay with them, call nursing staff, and monitor

Call family

8

You are at the desk, and it is quiet. What is the correct behavior?* This field is required.

Use your personal phone

Leave the desk briefly

Remain alert, present, and maintain a visible security presence

Sit out of sight

9

You witness a minor incident, but no one was injured. What should you do?* This field is required.

Ignore it

Only mention it verbally

Record it in the log and report accordingly

Wait until asked

10

A family member asks you to help move a resident physically from a chair to a wheelchair. What do you do?* This field is required.

Assist immediately

Refuse and walk away

Advise you are not trained for manual handling and call staff

Try your best

11

You notice someone walking through the building who doesn’t appear familiar and looks lost. What do you do?* This field is required.

Ignore them

Watch from a distance only

Approach politely, offer assistance, and assess their purpose onsite

Call police

12

When does the Australian flag need to be raised?* This field is required.

Every day at dawn

Every day at dusk

At midnight each day

At the start of your shift

13

A resident approaches you requesting Panadol for a headache. What is the correct course of action?* This field is required.

Provide the medication to the resident

Notify the nurse so they can assess and administer if appropriate

Ignore the request

Tell the resident they will be fine without it