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ORGANISATION DETAILS
Name of Organisation:
*
Contact Person Name:
*
Designation of Contact Person:
*
Address
*
Street Address
Street Address Line 2
City
State
Postal / Zip Code
Phone Number
*
Please enter a valid phone number.
Format: 0000000000.
Email
*
example@example.com
Website (if any):
Are you a Women-led operator?
*
Yes
No
Please upload your visiting card
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Please upload your company logo
*
Browse Files
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AWARD CATEGORY SELECTION
Tick all categories you are applying for
Award Category
*
1. Best Large Bus Operator (Fleet ≥ 100 Buses)
2. Best Medium Bus Operator (Fleet 10–99 Buses)
3. Best Small Bus Operator (Fleet up to 10 Buses)
4. Best Large Car Operator (Fleet ≥ 100 Cars)
5. Best Medium Car Operator (Fleet 10–99 Cars)
6. Best Small Car Operator (Fleet up to 10 Cars)
7. Best School Bus Operator (Minimum 5 Buses)
8. Best Employee Bus Operator (Minimum 20 Buses)
9. Best Employee Taxi Operator (Minimum 20 Taxis)
10. Best Private Stage Carrier (As applicable)
11. Best Tourist Bus Operator (Minimum 20 Buses)
12. Best Tourist Taxi Operator (As applicable)
13. Special Award — Electric Mobility (As applicable)
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SECTION I - LEADERSHIP & GOVERNANCE
Q1. Do you have a documented Vision, Mission and Values (VMV) statement?
Yes - shared with all staff
Yes - owner/management only
In the process of developing
No
Q2. How are decisions made in your organisation?
Owner takes all decisions
Senior managers decide within limits
Collective - all concerned staff involved
Formal delegation policy exists
Q3. How often do you hold staff meetings?
Weekly
Fortnightly
Monthly
Quarterly
No fixed schedule
Q4. Do you have a 3-year business plan?
Yes - documented and reviewed annually
Yes - in our heads, not documented
No
Q5. What is your estimated annual turnover? (Current year) (Approx. range is fine)
Below ₹1 Cr
₹1–5 Cr
₹5–25 Cr
₹25–100 Cr
Above ₹100 Cr
Q6. Do you have MSME Registration?
Yes
No
Not applicable
Q7. Do you have regular internal audits of your operations?
Yes - quarterly or more frequent
Yes - annually
No formal audit process
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SECTION II - FLEET & OPERATIONS
Q8. Total number of vehicles owned (self-owned only):
Rows
Buses
Taxis / Cars
Total
Total number of vehicles owned (self-owned only)
Q9. What percentage of your fleet is 5 years old or newer?
Below 25%
25–50%
51–75%
Above 75%
Q10. What is your approximate fleet utilisation rate? (% of vehicles in revenue service on any given day)
Below 60%
60–75%
76–90%
Above 90%
Q11. What is your on-time performance (trips starting on schedule)?
Below 70%
70–85%
86–95%
Above 95%
Q12. Provide key performance data for the last 3 years:
Rows
2024-25
2023-24
2022-23
Annual Turnover (approx. ₹ Cr)
Total fleet size (nos.)
Total running KMs (entire fleet)
Number of accidents (major)
Number of accidents (minor)
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SECTION III - SAFETY & COMPLIANCE
Q13. Do all your vehicles have valid Fitness Certificates and Insurance?
Yes - 100% of fleet
Yes - most vehicles (>90%)
Some vehicles pending renewal
No systematic tracking
Q14. Do you have a documented safety policy?
Yes - shared with all drivers/staff
Yes - exists but not formally shared
No
Q15. Do you provide fire extinguishers in all vehicles?
Yes - all vehicles
Yes - most vehicles
No
Q16. What is your emergency / breakdown response protocol?
Documented SOP with alternate vehicle arrangement
Informal - case by case
No formal protocol
Q17. Describe your best safety initiative in one sentence:
e.g. installed panic buttons, conducted road safety drives, etc.
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SECTION IV - WORKFORCE & DRIVER MANAGEMENT
Q18. Do you conduct Police Verification and background checks for all new drivers?
Yes - both checks for all drivers
Yes - police verification only
Occasionally
No
Q19. Do you conduct pre-departure alcohol/fitness checks on drivers?
Yes - every trip
Yes - random checks
No
Q20. How frequently do you train your drivers?
Monthly
Quarterly
Annually
No formal training
Q21. Which topics does your driver training cover? (Tick all that apply)
1. Defensive/safe driving
2. Customer etiquette
3. Emergency & first aid
4. Route & geography
5. Motor vehicle laws
6. Fuel efficiency driving
7. GPS & technology
8. Crisis management
Q22. What employee welfare benefits do you provide? (Tick all that apply)
1. PF / ESI
2. Gratuity
3. Health insurance
4. Leave encashment
5. Employee loan
6. Safety gear
7. Bonus / incentive
8. None of the above
Q23. Do you employ women in your organisation?
Yes - including drivers
Yes - office/admin roles only
No
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SECTION V - CUSTOMER EXPERIENCE & BRAND
Q24. How do customers contact you for complaints or queries? (Tick all that apply)
1. Dedicated phone/helpline
2. WhatsApp
3. Email
4. Mobile app
5. Website
6. In-person only
Q25. What is your average complaint resolution time?
Same day
Within 3 days
Within a week
No formal tracking
Q26. Do you conduct customer satisfaction surveys?
Yes - regularly (quarterly or more)
Yes - occasionally
No
Q27. Do you provide special services for women passengers?
Yes
No
Planning to
Q.27.2 If Yes, briefly describe:
Q28. Do you provide special services for differently-abled passengers?
Yes
No
Planning to
Q29. Do you have a recognisable brand identity? (logo, colours, uniform, etc.)
Yes - consistently applied across all vehicles and staff
Yes - partially
No formal branding
Q30. In 2-3 sentences, describe what makes your organisation stand out from others in your segment:
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SECTION VI - TECHNOLOGY ADOPTION
Q31. Do you use GPS tracking on your vehicles?
Yes - all vehicles, real-time
Yes - most vehicles
No
Q32. Which of the following do you use? (Tick all that apply)
1. Fleet Management System (FMS)
2. Vehicle Analytics (over-speeding, harsh braking)
3. Fuel monitoring system
4. Online booking platform
5. Driver performance monitoring
6. Passenger mobile app
7. Business Intelligence / dashboards
8. None of the above
Q33. Do you use any Electric Vehicles (EVs) in your fleet?
Yes - significant portion (>25%)
Yes - piloting / small number
Planning to add
No
SECTION VII - SOCIAL RESPONSIBILITY
Q34. Do you undertake any community or social welfare activities?
Yes - organised programmes (blood donation, road safety drives, etc.)
Yes - informal contributions
No
Q.34.2 If Yes, briefly describe your most recent initiative:
Q35. In your experience, which state government makes it easiest to operate passenger transport? State name & brief reason:
PEER NOMINATIONS
Nominate vendors/technology providers for special awards
Best Technology Solution Provider - nominate your technology vendor:
Rows
Name
Contact Number
1.
Best Vehicle Vendor/Contractor - nominate your vehicle vendor:
Rows
Name
Contact Number
1.
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DECLARATION
I confirm that all information provided above is accurate and true to the best of my knowledge. I understand that Metric Global and BOCI may verify this information during the audit process. I consent to site visits and reference checks as part of the evaluation.
*
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Signature
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Month
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