11. GRIEVANCES11.1 The Agency Worker should raise any grievance informally with their Consultant in the first instance. If the matter is not resolved informally, the formal grievance procedure set out in the Worker Handbook 2026 applies.
11.2 That procedure complies with the ACAS Code of Practice on Disciplinary and Grievance Procedures. The Agency Worker has the right to be accompanied at any grievance meeting by a work colleague or a trade union representative, and the right to appeal against any outcome.
11.3 Raising a grievance in good faith will never affect the Agency Worker's access to work, hours or treatment.
12. HARASSMENT AND PROTECTED DISCLOSURES12.1 The Employment Business is committed to a working environment free from harassment, in accordance with the Equality Act 2010 and the Employment Rights Act 2025.
12.2 From 6 April 2026 the Employment Business takes all reasonable steps to prevent sexual harassment of the Agency Worker, including harassment by third parties such as clients, customers and members of the public, under the enhanced duty introduced by the Employment Rights Act 2025.
12.3 The Agency Worker may raise any concern about harassment through the grievance procedure or directly with the Director, in confidence, on 0115 772 0555 or at hr@gbrec.co.uk.
12.4 From 6 April 2026 a disclosure about sexual harassment is a qualifying disclosure for the purposes of the Public Interest Disclosure Act 1998. The Agency Worker is protected from detriment for making a protected disclosure from the first day of engagement.
12.5 The Agency Worker may also report a concern to the Gangmasters and Labour Abuse Authority on 0800 432 0804, to ACAS on 0300 123 1100, or to the Fair Work Agency, which became operational on 7 April 2026.
13. INTELLECTUAL PROPERTY13.1 All intellectual property rights arising from work carried out by the Agency Worker during an Assignment belong to the Hirer. The Agency Worker waives any moral rights in such work to the extent permitted by law.
14. CONFIDENTIALITY14.1 The Agency Worker will not, during or after an Assignment, disclose any Confidential Information to any third party except where disclosure is required by law.
14.2 The Agency Worker will return all documents and materials containing Confidential Information at the end of each Assignment and will not retain copies or summaries except as required for the proper performance of the Assignment.
14.3 Nothing in this clause prevents the Agency Worker from making a protected disclosure under the Public Interest Disclosure Act 1998 as amended by the Employment Rights Act 2025, or from reporting a matter to a regulator or law enforcement body.
15. DATA PROTECTION15.1 The Employment Business is the data controller in respect of the Agency Worker's personal data and processes it in accordance with the Data Protection Laws and the Privacy Notice issued to the Agency Worker.
15.2 The personal data processed includes registration details, bank details, right-to-work documentation, health information, address and contact details, emergency contact details, timesheets, records of holiday and sickness, and details of pay.
15.3 The lawful bases relied upon are the performance of this contract, compliance with legal obligations including those relating to tax, National Insurance, health and safety and right-to-work record keeping, and the legitimate interests of the Employment Business in managing Assignments and preventing fraud. Where health information or information about criminal convictions is processed, the Employment Business additionally relies on the conditions set out in its Privacy Notice and in its Appropriate Policy Document.
15.4 Records relating to holiday and pay are retained for six years from the date they were made, as required by the Employment Rights Act 2025. Other records are retained for the periods set out in the Privacy Notice.
15.5 The Agency Worker authorises the Employment Business to seek references and to share with a Hirer such information as is necessary for the Assignment.
15.6 The Agency Worker has the right of access, rectification, erasure, restriction, portability and objection, and the right to complain to the Information Commissioner's Office at www.ico.org.uk or on 0303 123 1113.
16. SOCIAL MEDIA16.1 The Agency Worker will use social media responsibly and will not post material that damages the reputation of the Employment Business or a Hirer. A breach of this clause may be dealt with under the disciplinary procedure.
16.2 The Agency Worker will not disclose Confidential Information on social media.
17. NO FEES CHARGED TO THE AGENCY WORKER17.1 The Employment Business will never charge the Agency Worker any fee for finding or seeking to find work, for registration, or for remaining on its books. To do so is prohibited by section 6 of the Employment Agencies Act 1973.
17.2 The Agency Worker is never required, as a condition of obtaining or keeping work, to use any other service provided by the Employment Business or by any person connected with it, including transport or accommodation.
17.3 If anyone asks the Agency Worker for money in connection with this work, the Agency Worker should tell the Director in confidence on 0115 772 0555.
18. SEVERABILITY, NOTICES AND GOVERNING LAW18.1 If any provision of these Terms is held to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force and effect.
18.2 Any notice under these Terms must be given in writing and may be delivered by hand, sent by first-class pre-paid post, or sent by email to the last known address of the recipient.
18.3 These Terms are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
19. STATUTORY RIGHTS19.1 Nothing in these Terms operates to exclude or limit any statutory right of the Agency Worker. Where any provision of these Terms conflicts with a statutory right, the statutory right prevails.
ACKNOWLEDGEMENT
By signing this form the Agency Worker confirms that they have read, understood and accept these Terms of Engagement, and acknowledges receipt of:
(a) a copy of these Terms of Engagement;
(b) the GB Recruitment Ltd Worker Handbook 2026;
(c) a Key Information Document issued under Regulation 13A of the Conduct Regulations; and
(d) the Privacy Notice.
The Agency Worker further confirms that they have had the opportunity to ask questions about these Terms before signing, and that they have not been charged any fee in connection with obtaining this work.