3.10 Holiday
Under the Working Time Regulations 1998 you are entitled to 28 days annual leave (including bank holidays) if you work full-time in an assignment over the year.
Holidays are accrued from the first working day based on your hours worked and rate of pay, and is calculated as 12.07% of hours worked.
Important: Holiday pay records (from April 2026)
Under the Employment Rights Act 2025, GB Recruitment Ltd is required to keep adequate records to show we have complied with holiday pay and entitlement rules. These records are retained for 6 years from the date they were made.
The Fair Work Agency (launched 7 April 2026) has direct enforcement powers covering holiday pay compliance.
All holiday accrued should normally be taken within a year of your start date and should not be carried over to the following year.
As an agency worker, your hours and pay may vary considerably. You can only claim paid annual leave for worked hours.
Holiday Procedure
Holidays must be requested with a minimum of one week's notice, in writing, by emailing hr@gbrec.co.uk, by completing the online form on Jotform, or through your Xero Me App.
A holiday request is exactly that — we cannot guarantee all holidays requested will be approved, so please give as much notice as possible and do not take any time off without first agreeing with your Consultant.
Any holidays booked prior to commencement of employment will be honoured as long as we are made aware of the dates before you start work.
Please give us as much notice as you can of any holiday, so that we can tell the Client and arrange cover.
The holiday leave year runs from 1 April to 31 March. It is your responsibility to use your holiday entitlement within these dates.
3.11 Statutory Pay
You may qualify for several kinds of statutory pay:
• Statutory Sick Pay (SSP) — see important 2026 changes below
• Statutory Maternity Pay (SMP)
• Statutory Paternity Pay (SPP)
• Statutory Adoption Pay (SAP)
• Statutory Parental Bereavement Pay
Statutory Sick Pay — 2026 Changes
From 6 April 2026, under the Employment Rights Act 2025:
• The 3-day 'waiting period' is abolished. SSP is payable from the first qualifying day of absence.
• The Lower Earnings Limit (LEL) requirement is removed. All eligible employees qualify for SSP regardless of how much they earn.
• Employees earning below the LEL (£129 per week from 6 April 2026) will receive SSP at 80% of their average weekly earnings OR the flat SSP rate, whichever is lower.
Speak to your Consultant for further information about your entitlement.
3.12 Hours of Work
Your hours of work and working pattern will vary according to the requirements of the Client. GB Recruitment Ltd reserves the right to vary your hours in accordance with Client requirements. You should be flexible and aware that there may be periods when no work is available. You will only be paid for the hours you actually work.
The Working Time Regulations 1998 impose an average limit of 48 hours per week, calculated over a 17-week reference period. You may have signed an Opt-out Agreement. Should you wish to withdraw your agreement, submit your request in writing to your Consultant, giving 7 days' notice.
When your daily shift lasts, or is expected to last, six hours or more, you will normally be entitled to a rest break of at least 20 minutes. You are also entitled to at least 11 hours of consecutive rest in each 24-hour period and an uninterrupted weekly rest period of not less than 24 hours in each 7-day period.
Overtime
The Client may have requirements for overtime. You can choose whether or not to work overtime. Any reasonable request will be paid at the rate applicable to the particular assignment, communicated at the start of the assignment.
Night Working
A night worker is someone who works more than three hours at night (between 11pm and 6am) as part of the normal course of their job. If you regularly work at night, by law you should not work more than an average of eight hours in each 24-hour period over a 17-week reference period.
In compliance with the Working Time Regulations, you may be required to complete a Health Self-Assessment Declaration for Night Workers. This declaration assesses your fitness to carry out night work.
3.13 Timesheets
At the end of each week of an Assignment (or at the end of a shorter assignment), the Agency Worker or the Client shall deliver to the Company a timesheet indicating the hours worked and signed by an authorised representative of the Hirer.
You will be paid for all hours worked regardless of whether the Company has received payment from the Client for those hours.
In accordance with the Working Time Regulations, working time consists only of those periods during which you are carrying out duties for the Client as part of the Assignment. The daily commute between home and the workplace, lunch breaks and other rest breaks do not count as working time. Travel between work locations during the working day does count as working time.
On some assignments, the Client may transfer hours electronically or via signed personal timesheets.
When completing timesheets please note the following:
- Always use the 24-hour clock
- Always enter start and finish times
- Calculate to the nearest quarter of an hour the number of hours worked
- Always deduct your breaks
- Always obtain an authorised signature confirming the hours worked
- Always use a new timesheet for each new client and each new week
3.14 Payment Details
Remuneration
Temporary staff are paid weekly, one week in arrears. Payment is made by BACS transfer into your account on the Friday of the following week. If the Friday is a Bank Holiday, payment will normally be made on the Thursday.
It is your responsibility to provide correct bank account details. Failure to supply details, or incorrect details, could delay payment. Payment dates during annual holidays (Christmas, New Year and Easter) may vary — you will be notified in advance.
You will receive a payslip containing confidential information such as your National Insurance number. If you move, it is important to inform us. If you have provided an email address, your payslip will be emailed to you.
National Minimum Wage and National Living Wage (from 1 April 2026)
GB Recruitment Ltd pays all workers at least the statutory minimum. The rates applicable from 1 April 2026 are:
- 21 and over (National Living Wage): £12.71 per hour (previously £12.21)
- 18 to 20: £10.85 per hour (previously £10.00)
- 16 to 17: £8.00 per hour (previously £7.55)
- Apprentice: £8.00 per hour (previously £7.55)
Your pay rate will be at least the applicable minimum wage for your age category, and may be higher depending on the assignment.
Tax and National Insurance
All payments are subject to deductions for tax and National Insurance contributions and any other statutory deductions. No other deductions will be made without your prior consent. You may be paid via a third party providing payroll services to GB Recruitment Ltd.
Payment Queries
If you believe a mistake has been made regarding your pay, or you have any pay-related queries, contact your Consultant. Please be aware that queries may not be resolved immediately if investigations are required.
Pension Scheme
GB Recruitment Ltd operates a workplace pension and applies a postponement period, which the law allows for up to three months. In practice this means you will be automatically enrolled into the Company Pension Scheme once you have been on our payroll for three months, subject to the Pensions Act 2008 auto-enrolment criteria on age and earnings. Enrolment is handled automatically through our payroll system, and contributions will then be deducted from your pay. During the postponement period you can ask to join the scheme early at any time — just tell your Consultant. Once you have been enrolled, you have one month from your enrolment date to opt out and receive a refund of any contributions already taken, using the opt-out form from the pension provider. Ask your Consultant if you need help obtaining it. You can also leave the scheme at any time after that one-month window, though contributions already paid in stay in your pension pot.