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What must a landlord do within 24 hours if serious damp and mould is reported?
Ignore it
Take action to make the situation safe or begin urgent repairs
Wait for the next inspection
Which of the following is the most serious effect of damp and mould?
It affects rental value & decoration
It causes legal issues
It can cause significant health problems
What should a tenant do first if they notice mould?
Use bleach
Report it to the landlord
Ignore it if small
What is the landlord’s duty when a only a small patch of damp is reported?
Investigate the cause and carry out proper repairs
Wait 1 week to see if it worsens
Nothing as a small patch does not fall under the scope of the law
Which of these is a sign of damp and mould?
Tide marks
Widespread odour
Crumbling plaster
All of these
Why is a quick response to mould important?
Because it is unsightly for a tenant
Because when present there is an immediate risk to health
Because it reduces property value
Under Awaab’s Law, how are landlords expected to prioritise multiple damp and mould reports across different properties?
By order of when complaints were received
Based on tenant age only
Based on risk assessment, prioritising the most serious health hazards first
If a landlord identifies damp caused by a structural defect, what is their obligation?
Advise the tenant to ventilate more
Repair the underlying cause as well as treat the visible mould
Only clean the affected area
What is the implication if a landlord repeatedly delays action on mould complaints?
It is acceptable if repairs are expensive
It may be considered a breach of legal duty and lead to enforcement action
It resets the reporting timeline
In assessing damp and mould, what factor should NOT be used as a sole justification for inaction?
Tenant lifestyle assumptions without investigation
Severity of visible mould
Evidence of water ingress
If temporary measures are put in place to deal with mould, what must also happen?
The case can be closed permanently
The root cause must still be identified and resolved
Responsibility transfers to the tenant
How does Awaab’s Law affect communication expectations with tenants?
Minimal updates are acceptable
Communication is only required after repairs
Landlords must keep tenants informed throughout the process
If access is needed to inspect mould but the tenant is unavailable, what should the landlord do?
Make reasonable efforts to arrange access and document attempts
Close the case
Charge the tenant immediately
What distinguishes a Category 1 damp hazard from a less serious issue?
The size of the property
The potential risk to health and safety of occupants
The age of the building
What is a key expectation around evidence when handling damp and mould complaints?
Verbal notes are sufficient
Evidence is only needed if court action begins
Landlords should maintain clear records, including inspections and actions taken
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