Clear Sky Plan Management Service Agreement

At Clear Sky Plan Management, our goal is to make your plan feel clear, simple, and supported. We work alongside you to help manage your funding, pay your providers, and take the stress out of the process.

Good news—there are no out-of-pocket costs for our NDIS plan management services. Our fees are covered through your NDIS plan under: Improved Life Choices (Capacity Building)

To appoint Clear Sky Plan Management, you'll need to endorse us through your my NDIS Participant Portal.

You can search for us using the following details or you can call the NDIS and ask them to endorse us, for you. You can call the NDIS on 1800 800 110 advise them that you are calling to endorse your new plan manager.

 All the details that you will need are below:

 Business Name: Clear Sky Plan Management
Legal Entity: Autonomous Solutions Pty Ltd
ABN: 86 127 040 080
NDIS Provider Number: 4050044182

 Once you've endorsed Clear Sky Plan Management in the portal or via phone call , the NDIA will send us an electronic relationship request.

We will accept it as soon as it comes through so we can begin managing your plan without delay.

If you have any difficulty finding us or endorsing us in the portal, please don't hesitate to contact me. I'd be more than happy to guide you through the process.

PLEASE NOTE: Without endorsement we will not be able to submit any invoices for payment

 

When you join Clear Sky Plan Management, we will:

✔ Process and pay your provider invoices

✔ Help you keep track of your funding

✔ Provide updates so you understand your budget

✔ Communicate with providers when needed

✔ Ensure everything is in line with NDIS requirements Our focus is to make things feel easy, clear, and stress-free.

✔ We will monitor your available funding and provide updates.

To keep things simple and accurate:

👉 Providers will email invoices directly to Clear Sky Plan Management the email address is invoices@clearskypm.com.au

We will:

✔ Review each invoice

✔ Check it meets NDIS requirements and it is compliant

✔ Communicate with providers when needed

✔ Process payment as quickly as possible if the invoice is compliant (usually within 1–3 business days) 

If something needs checking, we will :

✔ Contact the provider directly

✔ Explain what is needed and work to resolve it as quickly as possible so that your providers are paid quickly and your provider relationships stay in tact.

To protect your funding, we can only pay invoices that:

✔ Fit within your NDIS plan

✔ Follow NDIS pricing rules arrangements and limits

✔ Are considered reasonable and necessary

If something doesn’t meet the requirements, we’ll always explain why and help find a solution where possible.

We’ll take care of the heavy lifting, but we ask that you:

✔ Provide correct and up-to-date information

✔ Let us know if anything changes in your plan

✔ Ensure your providers send invoices directly to us

Reach out if you have any questions We’re here to support you—so please never hesitate to ask 😊

Your information is important to us. We will:

✔ Keep everything confidential

✔ Only share information when needed to support you

✔ Follow all privacy and NDIS requirements

You are always in control. If you decide to change plan managers or end services with us, we will support a smooth and respectful transition. If Clear Sky ends the plan-management relationship, we will generally give at least 28 days notice unless a shorter period is required by law, safety, fraud, serious misconduct or another urgent circumstance. We will keep supporting you and meeting our obligations until the end date.

If something doesn’t feel right, please let us know. We’re here to:

✔ Listen

✔ Help

✔ Work things through with you

If needed, you can also contact the NDIS Quality and Safeguards Commission.

Participant Consent and Authority

By signing this agreement, I authorise Clear Sky Plan Management to provide plan management services for my NDIS plan.

I understand that plan management fees are paid from my NDIS plan-management funding, and where sufficient funding is available there are no out-of-pocket costs for me. Clear Sky will charge the applicable NDIS-funded plan-management fee up to the current NDIS maximum.

Clear Sky will send monthly financial statements showing spending, remaining funding and whether spending is tracking to plan.

This agreement applies for the current plan and will be reviewed when a new or extended plan starts, or if my circumstances materially change.

I understand Clear Sky will communicate with me using my preferred contact method where practical, and that I can choose Email, SMS, Phone or Post.

I understand Clear Sky may need to disclose any conflict of interest and will support my right to choose my providers.

I also understand that invoices must relate to NDIS supports, fit within my plan, budget and funding period, meet claiming and record-keeping requirements, and comply with applicable NDIS pricing limits.

If I have a complaint, Clear Sky will handle it internally first, and I can also contact the NDIS Quality and Safeguards Commission at any time.

If yes, please send your invoices to invoices@clearskypm.com.au and we will check whether they can be paid from your plan managed NDIS plan. Please do not claim or pay the same invoice twice.

Don't forget to give your providers this email address for provider payments,  send all invoices to: 👉   invoices@clearskypm.com.au