Clear Sky Plan Management Service Agreement

At Clear Sky Plan Management, our goal is to make your plan feel clear, simple, and supported. We work alongside you to help manage your funding, pay your providers, and take the stress out of the process.

Good news—there are no out-of-pocket costs for our NDIS plan management services. Our fees are covered through your NDIS plan under: Improved Life Choices (Capacity Building)

To appoint Clear Sky Plan Management, please first endorse us through your my NDIS Participant Portal.

You can search for us using the details below, or call the NDIS and ask them to endorse us for you on 1800 800 110. Please tell them you are calling to endorse your new plan manager.

Business Name: Clear Sky Plan Management
Legal Entity: Autonomous Solutions Pty Ltd
ABN: 86 127 040 082
NDIS Provider Number: 4050044182

Once your endorsement is complete, the NDIA will send us an electronic relationship request and we’ll accept it as soon as possible so we can get started without delay.

If you’d like help finding us in the portal, please contact us and we’ll happily guide you through it.

Please note: without endorsement, we’re not able to submit invoices for payment.

When you join Clear Sky Plan Management, we will:

✔ Process and pay your provider invoices

✔ Help you keep track of your funding

✔ Provide updates so you understand your budget

✔ Communicate with providers when needed

✔ Ensure everything is in line with NDIS requirements Our focus is to make things feel easy, clear, and stress-free.

✔ We will monitor your available funding and provide updates.

To keep things simple and accurate:

👉 Providers should send invoices directly to Clear Sky Plan Management at invoices@clearskypm.com.au

We’ll:

✔ Review each invoice carefully

✔ Check that it meets NDIS requirements and is compliant

✔ Contact providers when we need more information

✔ Process payment as quickly as possible once the invoice is approved (usually within 1–3 business days)

If something needs checking, we’ll contact the provider directly, explain what’s needed, and work to resolve it as quickly as possible so providers are paid promptly and relationships stay strong.

To protect your funding, we can only pay invoices that:

✔ Fit within your NDIS plan

✔ Follow NDIS pricing rules, arrangements and limits

✔ Are considered reasonable and necessary

If something doesn’t meet the requirements, we’ll always explain why and help find a solution where possible.

We’ll take care of the heavy lifting, but we ask that you:

✔ Provide correct and up-to-date information

✔ Let us know if anything changes in your plan

✔ Ensure your providers send invoices directly to us

If you have any questions, please reach out — we’re here to support you, so never hesitate to ask 😊

Your information matters to us. We will:

✔ Keep everything confidential

✔ Only share information when needed to support you

✔ Follow all privacy and NDIS requirements

You are always in control. If you decide to change plan managers or end services with us, we will support a smooth and respectful transition. If Clear Sky ends the plan-management relationship, we will generally give at least 28 days notice unless a shorter period is required by law, safety, fraud, serious misconduct or another urgent circumstance. We will keep supporting you and meeting our obligations until the end date.

If something doesn’t feel right, please let us know. We’re here to:

✔ Listen

✔ Help

✔ Work things through with you

If needed, you can also contact the NDIS Quality and Safeguards Commission.

Participant Consent and Authority

By signing this agreement, I authorise Clear Sky Plan Management to provide plan management services for my NDIS plan.

I understand that plan management fees are funded through my NDIS plan-management budget, and where sufficient funding is available there are no out-of-pocket costs for me. Clear Sky will charge the applicable NDIS-funded plan-management fee up to the current NDIS maximum.

Clear Sky will send monthly financial statements showing spending, remaining funding, and whether spending is tracking to plan.

This agreement applies for the current plan and will be reviewed when a new or extended plan starts, or if my circumstances materially change.

I understand Clear Sky will communicate with me using my preferred contact method where practical, and that I can choose Email, SMS, Phone or Post.

I understand Clear Sky may need to disclose any conflict of interest and will support my right to choose my providers.

I also understand that invoices must relate to NDIS supports, fit within my plan, budget and funding period, meet claiming and record-keeping requirements, and comply with applicable NDIS pricing limits.

If I have a complaint, Clear Sky will handle it internally first, and I can also contact the NDIS Quality and Safeguards Commission at any time.

If yes, please send your invoices to invoices@clearskypm.com.au and we will check whether they can be paid from your plan managed NDIS plan. Please do not claim or pay the same invoice twice.

Don’t forget to share this provider payment email with your providers: invoices@clearskypm.com.au