Free AI Reception Audit
Help us understand your call handling and admin workflow
Contact Name
*
First Name
Middle Name
Last Name
Email
*
example@example.com
Mobile
*
Role
*
Please Select
Owner
Practice Manager
Reception Lead
Office Manager
Clinician
Other
Clinic Name
*
Call Volume & Availability
How many inbound calls does your clinic receive per day?
*
How many inbound calls does your clinic receive per week?
*
What are your busiest call times?
Mornings
Lunch
After 5 pm
Early afternoon
Before opening
Other
What are your clinic opening hours?
*
Do you operate across multiple locations or a single site?
*
Single site
Multiple locations
Do all calls go to a single number or to multiple lines?
*
Single number
Multiple lines
Missed Call Data
How many calls go unanswered each day or week?
What happens when a call is missed?
*
Voicemail
No follow-up
Manual callback later
Other
Do you currently track missed calls?
*
Yes
No
If yes, how do you track missed calls?
Please Select
Phone system report
Manual log
Spreadsheet
Call tracking software
Other
What percentage of missed callers do you estimate will call back?
How long does it typically take to return missed calls?
Reception Capacity & Limitations
How many reception staff do you have?
*
Do staff struggle to handle calls while managing front-desk patients?
*
Yes
No
During peak times, are calls placed on hold?
*
Yes
No
If so, for how long on average? (minutes)
Are there times when reception is unavailable?
*
Lunch breaks
After hours
Sick leave
Other
Do you experience staff burnout or overload at reception?
*
Yes
No
Call Intent & Conversion Rates
What percentage of calls are these types
*
Rows
New patient bookings
Existing patient bookings
General enquiries
Billing or admin
Call Intent % (approx)
What percentage of new patient enquiries convert into bookings?
*
Do you lose patients due to long wait times on the phone?
*
Yes
No
Do patients say they ‘called elsewhere’ because they couldn’t get through?
*
Yes
No
Appointment Value & Revenue Metrics
What is the average value of an initial consultation?
*
What is the average value of a follow-up appointment?
*
What is the estimated lifetime value of a new patient?
*
How many new patients do you aim to see per week?
*
What is your average daily revenue per doctor?
*
Booking & Scheduling Process
Can appointments be booked online, or only by phone?
*
Online
Phone only
Both online and phone
Other
How long does it take to book a patient over the phone?
Are there delays in checking availability or confirming bookings?
Yes
Sometimes
Do patients abandon calls during the booking process?
Yes
No
Sometimes
Not sure
After-Hours & Weekend Demand
Do patients attempt to contact the clinic after hours?
*
Yes
No
Unsure
How are after-hours enquiries currently handled?
Voicemail
Online forms
Not captured
Email
Answered by staff
Other
Do you offer any after-hours triage or booking services?
Yes
No
Would you accept bookings outside business hours if possible?
Yes
No
Patient Behaviour Insights
What do you believe patients do if they cannot reach your clinic?
*
Call back later
Book online
Call another clinic
Other
Do you operate in a competitive area with multiple similar providers nearby?
*
Yes
No
Not sure
How important is the speed of response for your patients?
*
Not important
1
2
3
4
5
6
7
8
9
Extremely important
10
1 is Not important, 10 is Extremely important
No-Show & Cancellation Impact
What is your no-show rate (%)?
*
How are cancellations managed?
*
Please Select
Patient calls to cancel
Reception team updates schedule
Automated reminder system
Waitlist fills openings
Managed ad hoc
Other
Do you actively fill last-minute gaps in the schedule?
*
Yes
No
Would faster response times help reduce empty appointment slots?
*
Yes
No
Submit
Should be Empty: