Welcome

1
On a scale of 1 to 10, how would you rate the level of disruption to your daily life and home decor during the installation of your infrared heating system?* This field is required.
1 (Highly disruptive)
2
3
4
5
6
7
8
9
10 (Completely hassle-free)
2
Did the installation of your infrared heating require any major building work, such as lifting floorboards or replacing pipes?* This field is required.
YESNO
3
How has the physical footprint of your heating system changed? Have you gained usable living space by removing bulky radiators or avoiding the installation of a hot water cylinder?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
4
How many rooms are your infrared heaters being used in?* This field is required.
5
How are your infrared heaters installed?* This field is required.
Freestanding
Ceiling
Wall
6
What type of control system are you using with your infrared heaters?* This field is required.
On/Off
Built-In Offline Thermostatic
Hardwired Offline Thermostatic
Built-In Smart Wi-Fi
Hardwired Smart Wi-Fi
7
What is your average target temperature when using your infrared heaters?* This field is required.
8
On average, how long would you say it takes to reach your target temperature with your infrared heaters?* This field is required.
9
Once your infrared heaters have switched off, how long does the room/property stay warm for?* This field is required.
10
How easy is it to understand and operate the controls for your infrared heating compared to your previous system?* This field is required.
Much easier
About the same
Harder
11
Which statement best describes your heating habits?* This field is required.
A) I leave my heating on a constant, low temperature all day.
B) I switch my heating on only when I feel cold and expect it to warm me up quickly.
12
How well does the infrared system respond to your personal heating habits and lifestyle compared to your old system?* This field is required.
Much better
Better
About the same
Worse
Much worse
13
Approximately when was your property built?* This field is required.
Pre-1919
1920-1945
1946-1980
Post-1980
14
Does your home have solid walls (no cavity) or is it traditionally considered "hard to heat"?* This field is required.
Yes
No
Unsure
15
If your home is older or drafty, how effectively does the infrared system keep you physically warm compared to your previous heating system?* This field is required.
Much more effective
About the same
Less effective
16
Before installing infrared heating, did your property suffer from condensation, damp, or mould?* This field is required.
YESNO
17
Since the infrared system was installed, how has the level of damp or mould changed?* This field is required.
Completely resolved
Significantly reduced
No change
Worsened
18
Have you or anyone in your household noticed an improvement in respiratory health or allergy symptoms since switching to infrared heating?* This field is required.
Yes
No
Unsure
19
In your own words, how does the air quality and warmth of your home feel compared to your previous heating system?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
20
What unit rate (price per kWh) do you pay for electricity?* This field is required.
21
Since switching to infrared heating, how have your overall winter energy bills changed?* This field is required.
Significantly decreased
Slightly decreased
Stayed the same
Increased
Significantly increased
22
Infrared heating allows you to heat only the specific rooms you are using. Do you use this feature, and do you feel it gives you better control over your energy bills?* This field is required. If no please explain.
YESNO
23
Please explain why* This field is required.
Huge
Large
Normal
Small
Ok
Ok
24
How did you hear about us?* This field is required.
Google
YouTube
Facebook
Instagram
TikTok
Email
Word of mouth
Other
25
Please let us know how did you hear about us.* This field is required.
26
What were the deciding factor(s) that led you to choose infrared heating?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
27
In your own words, what is your opinion of your infrared heating system?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
28
Would you recommend infrared heating to your friends and family?* This field is required.
Yes
No
Not sure
29
Is there anything you would change about the heaters themselves?* This field is required.
Huge
Large
Normal
Small
Ok
Ok
30
Finally, we’d love to see your infrared heating setup, if you have any pictures or videos, you can upload them here:
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Browse Files
Cancelof
31
Name* This field is required.
32
Address* This field is required.
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
33
Email Address* This field is required.
example@example.com
34
And finally, your Surya Heating order number* This field is required.
Should be Empty: