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  • Travel Customer Support Representative

    Responsible for selling travel products (cruises) to travel agencies and direct guests while providing end-to-end reservation and customer support. The role involves handling inbound and outbound sales, managing bookings, processing payments, and ensuring accurate reservation data while maintaining strong customer relationships.

    Key Responsibilities

    • Convert inbound sales inquiries into confirmed bookings
    • Conduct outbound calls and emails to generate and follow up on leads
    • Quote prices, explain services, and process payments accurately
    • Handle cruise bookings, invoices, and reservation updates
    • Maintain and update reservation systems and customer records
    • Resolve customer concerns and handle objections professionally
    • Coordinate with internal departments (e.g., air travel quotes)
    • Ensure booking accuracy and data integrity
    • Build and maintain relationships with travel agencies and clients
    • Manage high call volume and multitask using reservation systems

     

    Non-Negotiable Skills & Requirements

    • At least 1-3 years combined experience in sales and/or customer service
    • Should have travel, airlines, or Cruise experience
    • Strong closing and persuasion skills (sales-driven mindset)
    • Excellent communication and interpersonal skills
    • Proficiency in Microsoft Office, email, internet tools, and reservation systems
    • Strong attention to detail and accuracy in bookings and data entry
    • Ability to handle high-pressure, high-volume work environments
    • Strong organizational and multitasking ability
    • Must be customer-service oriented, professional, and calm under pressure
    • Ability to work independently with minimal supervision
    • Flexible to work weekends and shifting schedules
    • Good knowledge of world geography and international travel (is a plus)

  • Travel Reservation Specialist

    The Travel Reservation Specialist is responsible for executing high-volume reservation updates and operational initiatives across booking systems, ensuring accuracy, compliance, and data integrity. The role involves handling itinerary changes, cancellations, rebookings, booking consolidations, and reservation audits, while supporting system updates and cross-functional operational needs.

    The specialist also performs quality checks on reservations, resolves discrepancies, validates system and product changes, and coordinates with internal teams such as Operations, Revenue, Marketing, and Sales to ensure smooth and accurate reservation processes.

    Key Responsibilities:

    • Perform large-scale reservation updates (changes, cancellations, rebookings, consolidations)
    • Conduct reservation audits and quality checks for accuracy and compliance
    • Correct booking discrepancies and escalate system issues when needed
    • Support operational projects impacting reservation systems and guest experience
    • Coordinate reservation changes with cross-functional teams
    • Maintain accurate records for tracking and audit purposes
    • Identify recurring issues and support process improvements


    Qualifications:

    • Associate’s degree (or equivalent education and experience)
    • At least 2 years of relevant experience in reservation, customer support, escalation or operations
    • Should have travel, airlines, or Cruise experience
    • With SME or Team lead experience
    • Experience handling booking systems, ticketing tools, or data entry in high-volume environments
    • Strong attention to detail and accuracy in data handling
    • Ability to manage multiple tasks in a fast-paced operational setting
  • Format: (0000) 000-0000.
  • Do you have at least 2 years of relevant experience in reservation and customer support?*
  • Do you have at least 2 years of experience in escalations or operations?*
  • Do you have experience handling travel, airline or cruise account?*
  • Do you have experience working as an SME and serving as a Team Lead?*
  • Are you amenable to working from home?*
  • Do you have at least 1-3 years of combined experience in sales and/or customer service?*
  • Do you have experience handling inbound and outbound calls for sales or customer support?*
  • Do you have experience using Microsoft Office (Word, Excel, Outlook) or similar business tools?*
  • Do you have experience handling travel, airline or cruise account?*
  • Are you amenable to a Work From Home setup?*
  • Are you willing to work on a shifting schedule, including night shifts?*
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