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Player Support | Padel League UK

Player Support | Padel League UK

Looking for support with the Padel League? Use this form for the fastest response.
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    Scroll Down To Find Your League
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    Struggling to arrange a match? Please contact your opponents through Padelmates and your division WhatsApp group. Offer a few different days/times to get things moving. You can play your match in a different gameweek if needed — just be proactive and keep communication clear. If you’ve had no reply after 48 hours, return to this form and press 'NEXT' to contact us. Our team will reach out to your opponents directly and encourage them to engage with you.

    Away or unavailable for a gameweek? Please message your opponents as early as possible and try to play the match ahead of schedule. All matches can be caught up any time before the league deadline, which is posted in your division’s WhatsApp group.

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    Are you facing an issue with Padelmates? 

    Sometimes an extra step is needed to connect up your account, particularly if you have not accessed the league before or signed up with a different email. 

    Please follow the steps below so that we can get you connected up. Please do so for both you and your partner.

    1) Locate Padel League UK on Padelmates on the Link we have placed below.

    2) Press Favourite

    Press 'NEXT' below.

    Once you have followed these steps, press next to let us know.

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    If you simply need connecting up to Padelmates, simply type 'Padelmates Steps Done'
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    Need help accessing the Whatsapp group for your division?

    On the setup of each league, we would have sent you the Whatsapp Group invitiation by email. If you can't see it, please check your junk folder.

    If you'd like to add your partner to the group, you can share the group invitation with them directly, either copying it from the email or by accessing the link through the Whatsapp group information.

    If you still need help, please press 'NEXT'.

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    We are sorry to hear about the injury and wish you a quick recovery!

    Here are your options:

    Short-term - will recover in time to play league games: 

    Please contact your opponents ASAP and request to reschedule the match to catch up before the league deadline (see schedule on Whatsapp group). If this is not possible, you may need to forfeit any missed matches.

    Long-term - injured player will miss the rest of the season:

    Option A ) The non-injured player can get a new partner. Please ask your new partner to open Padelmates, press book, search 'Padel League UK', press favourite. After pressing 'NEXT' on this form, please let us know your new partner's name, email address and general level. Please share the Whatsapp group invitation with your new partner. This can be found within the information on the Whatsapp group.

    Option B) League Drop-out. We would love to avoid this, for the sake of the non-injured player and the other players in your division. However, if you need to drop out, please press 'NEXT' and let us know on the following slide.

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    Do you want to claim a forfeit for a league game?

    Forfeits are awarded at Padel League UK's discretion. The only way to guarantee league points is to play matches. There are 2 sides to every story so Padel League UK will endeavour to come to the fairest solution for all.

    Forfeits may be given in the following circumstances:

    - A team voluntarily forfeits a match

    - A team is a no-show for a match

    - A team cancels a pre-arranged match (it is preferrable that the match is rearranged)

    - A team does not engage, make contact or provide availability after several attempts to schedule the match and AFTER approaching Padel League UK for support.

    - A team drops out of the league

    If you would like to request a forfeit, please press 'NEXT' and let us know the opponents involved and the exact reason.

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    Need to swap your partner? The league allows one partner swap each season. The swap needs to be permanent swap to last until the end of the season. Temporary substitutions, eg to cover one match, are not allowed.

    Please ask your new partner to open Padelmates, press book, search 'Padel League UK', press favourite. After pressing 'NEXT' on this form, please let us know your new partner's name, email address and general level. Please share the Whatsapp group invitation with your new partner. This can be found within the information on the Whatsapp group.

     

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