E-commerce Terms & Conditions
Office Hours:
Monday through Friday 8:30 am to 5:00 pm. Closed Saturday, Sunday & major holidays
ORDERS
Order Processing
All orders ship FOB Exeter, NH (Origin). Retailers are encouraged to use their own shipping account numbers and are responsible for all shipping and handling charges on all shipments, including refusals and returns.
Orders in stock at NDL are processed and shipped within two (2) business days of confirmation (USPS shipments may take longer). All shipments are the responsibility of the Retailer.
All shipments must be inspected for damages and shortages at the time of delivery and noted on the Bill of Lading (BOL) before the shipment is signed for. NDL must be notified within 48 hours of any damages or shortages. Failure to follow this procedure releases NDL from responsibility.
Retailers are responsible for the accuracy of all ship-to addresses. In the case of an incorrect address, the Retailer must work directly with the carrier to provide corrections. A 20% restocking fee will apply to all packages returned to NDL due to incorrect address information supplied by the Retailer.
SHIPPING
FedEx / UPS Shipments
NDL encourages Retailers to use their own FedEx or UPS account numbers. Retailers may utilize NDL’s accounts if necessary. Tracking information will be provided on the invoice. (refer to Ecommerce Freight Program)
Retailers may use their own carrier and shipping account under the following conditions:
• A BOL and pickup date must be provided to NDL with at least 24-hour notice.
• Trucking company pickups are accepted between 8:30 AM – 3:30 PM.
Additional shipping charges are the responsibility of the Retailer and may include, but are not limited to:
• Assisted pallet unloading
• Call-ahead fees
• Re-delivery fees
• Lift gate service
• Residential delivery
• Island delivery
White Glove service can be available and will require a formal quote based on consumer needs. A request must be given at time of placing the order.
FedEx/UPS Shipments
NDL encourages Retailers to use their own FedEx or UPS account numbers. Retailers may utilize NDL’s accounts if necessary. Tracking information will be provided on the invoice. (refer to Ecommerce Freight Program)
Returns
A Return Merchandise Authorization number (RMA#) is required for all returns and must appear on the shipping label or the shipment will be refused. RMA numbers are valid for 30 days.
Retailers are responsible for arranging and paying freight for returned merchandise. All non-defective returns are subject to a 20% restocking fee. Merchandise will be credited at the original invoice price less applicable restocking fees.
Returned Merchandise Must:
• Be in original manufacturer packaging
• Include all documentation
• Be in resellable condition
• No returns or credit requests will be accepted after 30 days from the invoice/ship date.
CANCELLATIONS
Cancellation requests must be submitted via email and are only valid once a response stating “Cancelled” has been received. Once an order has shipped, it cannot be cancelled and will be treated as a return subject to the Return Policy.
MAP (Minimum Advertised Price)
Online retailers must adhere to manufacturer MAP policies. Products may not be advertised below the established MAP pricing. NDL reserves the right to refuse sale to retailers who violate MAP policies.
MAP pricing is subject to change without notice. NDL will provide the most current pricing upon request. Not all products sold by NDL are eligible for online sales. Retailers must obtain authorization before listing new product categories online.
If a dealer is present on manufacturers DO NOT SELL list NDL cannot offer this brand of product. Written approval must be provided by manufacturer if this is reversed.
PAYMENT
NDL accepts Credit Card, ACH, and Check.
Payment terms are 2% 10, Net 30, subject to credit approval.
All invoices must be paid according to agreed terms. Failure to remit payment may result in account suspension and delayed shipments. NDL is not responsible for payment disputes between the Retailer and their customers.
Warranty
A processing fee of $9.00 will be applied to all orders with a merchandise total under $15.00.
NDL reserves the right to apply additional administrative or service fees where applicable.
Additional Charges
Retailers are encouraged to submit all warranty claims through the NDL portal. Claims submitted through the portal will receive priority handling.
To process a warranty claim, the following information is required:
• Original PO number
• Manufacturer’s part number
• Serial number (if applicable)
• Photos of the product and issue (if available)
Each manufacturer maintains its own warranty procedures and timelines. NDL will adhere to and respect each manufacturer’s specific warranty policies and requirements.
RESPONSIBILITY
NDL is not responsible for the success of the Retailer’s website or the legality, accuracy, or operation of its content. Retailer acknowledges independent participation in NDL’s programs without reliance on representations outside this agreement.
Retailer is solely responsible for collecting, reporting, and remitting all applicable taxes. NDL is not responsible for determining tax applicability or remitting taxes on behalf of the Retailer.
Errors, Inaccuracies and Omissions
NDL reserves the right to correct typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability at any time without prior notice, including after an order has been submitted. NDL also reserves the right to cancel orders if inaccuracies are discovered.