Lost & Forgotten Item Retrieval Request

Lost & Forgotten Item Retrieval Request

Lost & Forgotten Item Retrieval Request. Please complete this form with as much detail as possible so we can review your request and help arrange collection, packaging, labels, courier booking, tracking and safe return delivery.
Are you contacting us as:
Full Name

First NameLast Name
Business Name
Mobile / WhatsApp Number

Country CodePhone Number
Landline

Country CodePhone Number
Email Address
example@example.com
Preferred Contact Method
What item needs to be returned?
Item Category
Please describe the item in detail
Prompt: brand, colour, size, contents, distinctive marks, serial number if relevant.
Upload a photo of the item, if available

Cancelof
Approximate item value
Has the item already been found?
Who is currently holding the item?
Country where the item is located
City / Area
Type of location
Name of hotel, restaurant, Airbnb, airport, venue or business
Full address of the item location, if known

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Contact person at the location, if known
Location phone number / email, if known
Preferred Contact Method
Who Should the Item Be Returned to?
Recipient name
Where Should the Item Be Returned?

Street Address

Street Address Line 2

CityState / Province

Return delivery address
Is this address:
Does the item need packaging?
Would the person or business holding the item be able to place it inside packaging if we provide the box and labels?
How urgent is the return?
Would you like courier insurance if available?
Is the item being returned across a customs border?
Any delivery notes?
Prompt: gate code, reception details, preferred times, special instructions.
I understand that customs duties, import taxes, VAT, clearance fees or destination country charges may be the responsibility of the recipient.
I confirm that I am the owner of this item, or I am authorised to arrange its return.
I give Delivery Owls permission to contact the person, business or location holding the item in order to help arrange the return.
I understand that Delivery Owls handling fees, courier costs, packaging costs, customs fees or insurance costs may apply and will be confirmed before proceeding.
Anything else we should know?
I confirm that I am the legal owner of the item(s), or authorised to arrange their collection and return. I understand that I am fully responsible for the item(s), luggage, bags, packages and all contents inside them. I confirm that the item(s) do not contain any illegal, prohibited, dangerous, restricted, stolen or undeclared goods, including drugs, weapons, hazardous materials, cash, counterfeit goods or any items not permitted by law, customs rules or courier regulations.I understand and agree that Delivery Owls may refuse, cancel, stop, inspect, report or hand over any item, luggage, bag or package to the local police, customs authority or relevant law enforcement body if there are any suspicions of illegal activity, prohibited contents, suspicious behaviour, false information or safety concerns.I agree that Delivery Owls is not responsible for undeclared, illegal, prohibited, dangerous or restricted contents provided by the customer or found inside luggage, bags, parcels or personal belongings. I agree to indemnify Delivery Owls against any claims, fines, penalties, courier charges, customs issues, delays, losses or legal consequences caused by false, incomplete or misleading information about the item(s) or their contents.
Thank you for your request.Delivery Owls has received your lost or forgotten item retrieval request.Our team will review the information provided and contact you as soon as possible with the next steps.If your request is urgent, please also message us on WhatsApp:+34 633 25 22 80Simple. Secure. Reunited.
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