ORDER PROCESSING
Orders are typically prepared and ready for pickup, delivery, or shipping within 3–5 business days. Customers will receive a confirmation email after submitting their order.
PAYMENT
Payment is due after your order has been reviewed and confirmed by Katie. You will receive payment instructions once your order is approved. Please do not send payment before speaking directly with Katie, as each order is personally reviewed to ensure product availability and accurate pricing.
RETURNS & REFUNDS
Due to the handmade nature of our products, all sales are final. If there is an issue with your order, please contact Simply, Katie within 7 days of receiving your purchase so we can make it right.
PRODUCT INFORMATION
All Simply, Katie products are handcrafted in Southern Illinois by Katie Mueller. Because products are handmade and use natural ingredients, colors, scents, and appearance may vary slightly from batch to batch.
ALLERGIES & SENSITIVITIES
Please review ingredient lists before purchasing. Simply, Katie is not responsible for allergic reactions or sensitivities to any ingredients used in our products.