Although we strive to maintain a medically professional and compliant atmosphere, issues may arise. The Patient Grievance Procedure is a means for inquiring into an issue raised by the patient or patron, looking at the issue from all perspectives and identifying whether any action can be taken to resolve identified problems and prevent recurrence. In short, when a complaint has been made, the Facility representative (Administrator) records the conversation on a Grievance Report
followed by a prompt investigation. Every effort is made for prompt resolution. All
communication and documentation will be maintained with the Grievance Report.
Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure as a formal means to voice complaints, resolve disputes concerning staff actions or procedures, or bring attention to possible violations of patient rights.
No person shall be punished or retaliated against for using the Patient Grievance Procedure. Patients are encouraged to use the grievance procedures as a formal and appropriate way to express their concerns or complaints to staff and resolve disputes, instead of relying on inappropriate, acting out behaviors.
We encourage your input regarding Trinity Medical Center. Any grievances, comments and complaints will be addressed by the Facility Administrator. Complete details and a copy of the Center’s Grievance Policy and Procedure as well as a Grievance Form may be obtained by contacting the Center. Please see a representative of the center and/or request to address the administrator directly either in person by telephone or in writing. If in writing, please send to:
Trinity Medical Center
1190 N. Haskell Ave
Dallas, TX 75204
You may obtain additional information and also file a complaint to the State of Texas:
Texas Department of State Health Services 1100 W. 49th Street
P. O. Box 149347
Austin, TX 78714
1-888-963-7111
FAX: 512-834-6653
TTY: 1-800-735-2989
www.dshs.state.tx.us/hfp/complain.shtm
You may file a complaint with Medicare through web at https://www.cms.gov/Center/Special-Topic/Ombudsman/Medicare-Beneficiary-Ombudsman-Home.html or by phone 1-800-633-4227. The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help you understand you Medicare options and to apply your Medicare rights and protections.