Volunteer Policies and Code of Conduct

  • Volunteer Policies and Code of Conduct

  • Dress Code

    Volunteers should dress appropriately for the conditions and performance of their duties. Volunteers must wear modest clothing. Volunteers may not wear low-cut tops, excessively short shorts or skirts,or tight clothing. Clothing promoting profanity, sex, drugs, alcohol or violence is not permitted.Footwear should be comfortable and protective; no flip flops or high-heeled sandals. Open Door Mission reserves the right to ask a volunteer to change clothing or leave the property if this dress code is violated.

  • Accidents and Injuries

    Volunteers injured or involved in an accident while on our property must report to his or her staff supervisor immediately. An accident report must be filled out at the time of the incident by the volunteer and/or an observer.

  • Statement of Faith

    All Volunteers must be aware, and be comfortable with Open Door Missions Statement of Beliefs:

  • Our Beliefs:

    • In one God: Father, Son, and Holy Spirit
    • The Bible is the Word of God, fully inspired by God, and tells us everything we need to knowabout grace, faith, and salvation.
    • That all persons are separated from God because of sin and that sin impacts our nature as wellas our actions.
    • Jesus Christ died for everyone who would believe in Him, and anyone who turns to Him in faith and trusts in Him is forgiven.
    • Followers of Jesus are called to become Christ-like disciples through the work of the Holy Spirit,empowering them to live and love as Jesus did.
    • Those who are forgiven and filled with the Spirit receive the gift of assurance of salvation and the promise of eternal life.

  • Volunteer Age Restrictions

    Children under 12 must always be accompanied by a responsible guardian from the volunteer group.Volunteers between the ages of 12 and 18 must be accompanied by one adult for every six youth. Volunteers under 16 must not operate gas-powered or electrical equipment.

  • Cell Phones and Cameras

    Photographing or filming clients on Open Door Mission's property is prohibited. If you believe you have a legitimate reason for filming or photographing clients, you must contact the development department for permission and to obtain our release forms. Release forms must be signed by clients who are filmed or photographed and turned into the development department within 24 hours. Filming or photographing clients is a violation of their privacy and may result in the volunteer’s termination.

  • Parking and Security

    Volunteers may park in designated lots or along the streets surrounding our facilities. Use entrances designated for visitors to enter buildings. Leave valuable personal items at home or secure in your car’s trunk. Purses and coats may be stored in designated areas. Open Door Mission is not responsible for lost or stolen items.

  • Background Checks

    Volunteers may be subject to a background check depending on the area and frequency of involvement.

  • Interaction with Staff and Clients

    Interaction with Staff and Clients Each volunteer is assigned an Open Door Mission staff supervisor. If you have a conflict with a client, or need intervention, locate your supervisor immediately. If a client approaches you with a complaint or request, refer them to an Open Door Mission staff member. The staff supervisor and his or her staff are responsible for disciplining clients. Exercise wisdom and caution when interacting with clients. Displays of affection and concern can be misinterpreted. Maintain your personal space physically and emotionally. Private conversation and prayer must include a third party

  • Do not:

    • Exchange ANY personal information with a client including your last name, mailing address,phone number or email address, unless approved by a staff member.
    • Touch, flirt with, date, or enter a romantic relationship with a client.
    • Lend any money, your car, or personal items to clients.
    • Purchase merchandise or services from clients.
    • Hold or maintain personal property for clients

  • Zero Tolerance

    Open Door Mission is committed to maintaining an environment in which all individuals are treated with respect and dignity and are free from discrimination, harassment, threatening language, offensive behavior, or violence. Actions of this nature will not be tolerated.

  • Harassment

    Open Door Mission does not tolerate harassment of any kind towards or from clients OR staff. If you believe you are being harassed, report the incident to the Volunteer Coordinator or department supervisor on duty immediately. Harassment includes but is not limited to things such as unwanted sexual advances, epithets, slurs or negative stereotyping, denigrating jokes, leering, whistling, or touching,etc.

  • Violence

    Open Door Mission strongly believes all people should be treated with dignity and respect. Threatening language and/or acts of violence will not be tolerated. Instances of threats or violence must be reported to the Volunteer Coordinator or supervisor on duty immediately

  • Theft

    Open Door Mission encourages volunteers to leave all valuable possessions either at home, locked in their car or in secure designated areas at Open Door Mission. We are not responsible for stolen property and cannot beheld responsible to secure your items. If you lose a personal item while serving at Open Door Mission, please seek assistance from our staff on duty or report any actions of theft immediately

  • Substance Abuse

    It is the policy of Open Door Mission to maintain an alcohol and drug-free environment. Possession, use, purchase, consumption, transfer or sale of alcohol and other controlled substances on Open Door Mission property, while providing a volunteer service for Open Door Mission or representing Open Door Mission, is prohibited. Reporting for duty under the influence of alcohol or other controlled substances will result in dismissal from the volunteer program.

  • Weapons

    Possession or use of weapons such as knives or firearms on Open Door Mission property is strictly prohibited.This is to promote a safe environment for clients, staff, and volunteers alike. If you carry a concealed weapon, we ask that you refrain from bringing the weapon on Open Door Mission property.

  • Volunteer Schedules

    Each volunteer’s schedule will be determined by the volunteer’s availability, Open Door Mission's needs and department leaders. Open Door Mission acknowledges the importance of our volunteers; we appreciate all you do to serve the Mission

  • Expectations Regarding Attendance and Absences

    Our guests and staff rely on dedicated volunteers to maintain agreed schedules and responsibilities; consistency is a key component to the recovery process. Unexpected absences cause challenges for fellow volunteers and staff, and more importantly, interrupt the ministry experience of the guests that we serve. Please communicate all absences to your department manager or the volunteer coordinator AS SOON AS POSSIBLE, this allows staff to adjust schedules as needed.

  • If a volunteer does not show up for their scheduled shift and has provided no notice to Open Door Mission, the absence will be considered No Show.

    1st No Show: A note will be added to the volunteer’s profile and the department manager will contactvolunteers to discuss any scheduling conflicts or needed adjustments. We understand your time isvaluable and we will do our best to be flexible.

    2nd No Show: The volunteer will be removed from the schedule until contact has been made with theVolunteer Coordinator. Additional notes will be added to the volunteer's file and contact will be madewith volunteer by the department manager and volunteer coordinator to discuss next steps.

    3rd No Show: The volunteer will formally be dismissed in person by the Department Manager. Thevolunteer’s profile will be flagged for future volunteer opportunities.Volunteers who do not comply with these policies and code of conduct will be subject to evaluationand possible dismissal from the volunteer program

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