• Accommodation Grading Form: Hotel

    Accommodation Grading Form: Hotel

  • ABOUT THIS ASSESSMENT

    Welcome to the Access Assured™ grading process. This form is split into two parts.

    Part 1 — Your establishment (complete once) The first section covers your parking, entry way, common areas, dining, services and amenities. Complete this once for your property, regardless of how many rooms you are submitting.

    Part 2 — Each accessible room or unit (repeat per room) The second section covers the toilet, bathroom and bedroom for each individual room or unit. Once you submit a room, you will be asked whether you have another room to assess, if yes, you will be brought back to the start of Part 2 automatically with your establishment details already saved.

    Each room receives its own individual grade of A, B or C. If your establishment has multiple accessible rooms, all grades will be displayed together on your Access Assured™ listing, giving guests a clear and honest picture of what is available at your property.

    WHAT YOU WILL NEED

    • A measuring tape
    • A slope meter app on your phone (free apps are available for both iPhone and Android)
    • Approximately 45 minutes per room

    IMPORTANT NOTE ABOUT SANS STANDARDS

    Some criteria in this form reference the SANS 10400-S:2025 Edition 4 standard. Your grading is not dependent on full SANS compliance. What matters is whether your property meets the Access Assured™ criteria range — for example, if you use a portable ramp and the slope falls within our criteria, you will receive your grade.

    WHY OUR GRADES MEAN SOMETHING

    The Access Assured™ criteria were shaped by disabled travellers, occupational therapists, focus groups, SANS 10400-S:2025 and international best practice. Unlike a binary pass/fail compliance check, our grades reflect real-world usability — rewarding genuine effort from properties and giving guests an honest, reliable picture of what to expect.

    SAVING YOUR PROGRESS

    You do not need a JotForm account to save your work. At any point while completing this form, scroll to the bottom of the page and click "Save and Continue Later". A unique link will be emailed to you — use this link to return to your form exactly where you left off.

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  • Which best describes this property's ownership?
  • Format: (000) 000-0000.
  • Select the type of accommodation to be graded:
  • Is this accommodation currently marketed as wheelchair friendly?*
  • Are there any renovations or upgrades planned?
  • Where is your accommodation listed?*
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  • How would a guest access the property on arrival?
  • Format: (000) 000-0000.
  • Angled Parking Bay Requirement for Level A
  • Is the parking clearly marked and visible?
  • How big is the accessible parking bay?*
  • What is the parking surface made of?*
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  • To measure your ramp slope, download one of these free apps:
    Clinometer + Bubble Level (iOS & Android)
    OR
    Slope Calculation Tool (iOS only)

    Place your phone flat on the ramp and read the slope ratio directly.
    Set the display to ratio or 1:H format.

    This gives you a reading of 1:12 or 1:9.

  • Is the parking flat and even?*
  • Can parking be reserved before arrival with a call?
  • Is the parking under cover?
  • Is there a staff member available to assist with the unloading of equipment, etc.?*
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  • Is the path used to enter the building flat and even?*
  • Is the entrance path non-slip when wet and dry?*
  • Is the entrance path 815mm or wider?*
  • What is the surface of the path from parking to the entrance made of?*
  • Is there a ramp on the path to the entrance?*
  • Is the ramp to the entrance 815mm or wider?*
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  • How steep is the entrance ramp?*
  • What are the dimensions of the landing at the top of the entrance ramp?*
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  • Is there a kerb on the path to the entrance?*
  • How steep is the kerb?*
  • Is the entry way through the main entrance?*
  • Is a lift included as part of the accessible path?
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  • What type of door is at the entrance of the main building?*
  • What type of handle is used to open the door of the main building?*
  • Does the main entrance door open fully to 815mm or more? (IF there is no door, is the opening 815mm or more?)*
  • Can a person in a wheelchair reach and use the reception or check-in area independently?
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  • Is there an accessible path to the dining area?*
  • Is there a ramp on the path to the dining area?*
  • Is the dining room ramp 815mm or wider?*
  • How steep is the dining room ramp?*
  • What type of door is at the entrance of the dining area?*
  • What type of handle is used to open the dining room door?*
  • Does the dining room door open fully to 815mm or more? (IF there is no door, is the opening 815mm or more?)*
  • Select the dominant flooring in the dining area:*
  • Is the dining room floor level throughout, with no steps, lips or sunken areas?*
  • How much clear floor space is available for turning in the dining room?*
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  • Has any guest-facing staff member completed formal disability awareness or accessibility training in the past 3 years?
  • Which of the following can your staff assist a guest with? (Select all that apply)
  • Do guests receive information about accessible facilities, activities and services?*
  • Can guests contact the establishment before arrival about any specific needs?*
  • Is there an on-site shop that is accessible to a wheelchair user, without assistance?
  • Is there an on-site restaurant that is accessible to a wheelchair user, without assistance?
  • Is there mobility equipment available for use or for hire?
  • Can guests request assistance with luggage and mobility equipment on arrival and departure?
  • Is there room service available?
  • Is there housekeeping available?
  • What caretaker/assistant benefits are available? (Select all that apply)
  • Are there laundry services available?
  • Can guests request changes in the room?*
  • Does the property have backup power for load shedding or outages?*
  • Is the establishment family-friendly?
  • Is the establishment pet-friendly?
  • Does the establishment cater to groups of 20 people or more?
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  • Select which of these common areas are provided that are accessible to guests with impaired mobility:
  • Select which of these amenities are provided that are accessible to guests with impaired mobility:
  • How can a guest with limited mobility enter the pool?
  • Is the area surrounding the pool non-slip in wet and dry conditions?
  • Are there accessible changing facilities in the pool area?
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  • Are emergency exits for the room accessible?*
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  • Is there an accessible path to the room?*
  • Is there a ramp on the path to the room?*
  • Is the ramp to the room 815mm or wider?*
  • How steep is the ramp to the room?*
  • What type of door is at the entrance of the room?*
  • What type of handle is used to open the room door?*
  • Does the room door open fully to 815mm or more? (IF there is no door, is the opening 815mm or more?)*
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  • What is the vertical change at the threshold (at the entry to the room)?*
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  • Select the dominant flooring in the bedroom:*
  • Is the bedroom floor level throughout, with no steps, lips or sunken areas?*
  • How much clear floor space is available for turning in the bedroom?*
  • Can the height of the bed be adjusted on request?
  • Is the mattress hard or soft?
  • On which side of the bed is there transfer space?*
  • How much transfer space is on the right side of the bed?*
  • How much transfer space is on the left side of the bed?*
  • Can the bedside table be moved?
  • Is there an accessible power outlet at the head of the bed?
  • Is there a bedside light that can be reached from a lying position?*
  • Does the wardrobe have rails and shelves that can be reached from a seated position?*
  • Can the curtains be drawn from a wheelchair?
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  • Is the bathroom en-suite?
  • Is there an accessible path to the bathroom?*
  • Is there a ramp on the path to the bathroom?*
  • Is the bathroom ramp 815mm or wider?*
  • How steep is the bathroom ramp?*
  • What type of door is at the entrance of the bathroom?*
  • What type of handle is used to open the bathroom door?*
  • Does the bathroom door open fully to 815mm or more? (IF there is no door, is the opening 815mm or more?)*
  • Does the bathroom door swing outward?*
  • Is there enough space to assist someone if they fall inside the bathroom?
  • Is there an emergency call system available?
  • Is the bathroom floor firm, level and slip-resistant?*
  • How much clear floor space is available for turning in the bathroom?*
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  • Is the toilet securely fastened to the floor?*
  • Is the toilet seat and hinges durable and strong?*
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  • Are the toilet grab bars installed per regulation?*
  • Can you reach the flush mechanism from the toilet and transfer position?*
  • What type of flush mechanism is available?*
  • Is the toilet paper holder within easy reach from the seated position?
  • From which side(s) can a wheelchair user transfer to the toilet? (Select all that apply)*
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  • What type of taps are available at the washbasin?*
  • Can the washbasin be reached from the toilet?
  • Can fittings and fixtures be reached from a wheelchair?*
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  • Does the bathroom have a bath or shower? (Select all that apply)*
  • What are the shower dimensions?*
  • What type of shower door is available?*
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  • Are the shower grab bars installed per regulation?*
  • What type of shower seat is provided?*
  • What is the size of the shower seat?*
  • Is the shower seat self-draining, slip-resistant and without any sharp edges?*
  • Can the shower taps be reached from the shower seat?*
  • What type of taps are available at the bath or shower?*
  • What type of shower head is available?*
  • Can toiletry storage (shelves, ledges, or niches) be reached from a seated position in the shower?
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  • Should be Empty: