Consultation Requirement
A consultation is required before booking any personal training services. If a personal training session is booked before completing a consultation, $35 of the payment will be applied toward the required consultation. Any remaining balance may either be refunded or applied toward an official personal training session following the consultation.
Securing Your Consultation
You must complete the entire intake form AND submit payment in order for your consultation appointment to be secured.
No completed form = appointment is not secured.
No payment = appointment is not secured.
If the intake form is not completed and payment is not received within 24 hours of your scheduled appointment, the appointment will be canceled and you will need to reschedule.
Payments for appointments canceled due to an incomplete intake form or failure to submit payment are non-refundable, as the reserved time could have been made available to another client.
Cancellations & Rescheduling
If a scheduling conflict arises, please provide at least 24 hours' notice to cancel or reschedule whenever possible.
If an unexpected conflict arises, please contact Vitalice Fitness & Wellness as soon as possible so we can determine the best way to proceed.
Scheduling Conflicts on the Trainer's End
If a scheduling conflict occurs on the trainer's end, Vitalice Fitness & Wellness will contact you as soon as possible to reschedule your appointment.
If a mutually convenient date and time cannot be arranged, you will be offered the choice of a full refund or having your payment applied toward a future consultation or session.
Late Arrival
If you arrive late to your scheduled appointment, you will receive only the remaining time available within your originally scheduled appointment. The full appointment fee will still apply.
If you are 15 minutes or more late, your appointment will be considered canceled and no-show. Your payment will be non-refundable, unless otherwise determined by Vitalice Fitness & Wellness.