PAYMENT
• All sessions must be paid upfront
• Packages only
• No refunds under any circumstances
• Accepted payment methods: Cash App, Apple Pay, and PayPal
TRAINING STRUCTURE
• All athletes must complete a free first session evaluation before selecting a package
• All sessions are 60 minutes unless a 2-hour session is selected and approved
• 2-hour training sessions are reserved for advanced athletes and are not available for youth (K–5)
ATTENDANCE
• All cancellations or reschedule requests must be made at least 24 hours before the scheduled session time
• Any cancellation, reschedule request, or absence made within 24 hours of the scheduled session will be counted as a completed session
• Missed sessions without any notice prior to the scheduled session time will be counted as completed
• No call/no show sessions will not be rescheduled or refunded
• Repeated missed sessions or late cancellations may result in termination of training without refund
WEATHER POLICY
• Sessions may be rescheduled due to weather conditions at Coach Nae’s discretion
• Makeup sessions will be scheduled based on availability
COACH CANCELLATION
• If Coach Nae cancels a session, a makeup session will be provided
PHONE POLICY
• Athletes are not allowed to use their phones during training sessions
• Phones must be put away and not visible unless Coach Nae gives permission
• Phones may only be used in the case of an emergency
• If a phone is used without permission, the session will be ended for the day with no refund
PARENT POLICY
• Parents may stay, drop off, or wait in the car
• Parents are NOT allowed to interrupt or coach during sessions
COMMUNICATION POLICY
• Parents/guardians may not call or text Coach Nae within 24 hours after a session regarding complaints, concerns, or issues
• All concerns will be addressed after the 24-hour period in a professional manner
PARTICIPATION POLICY
• Only the registered athlete is allowed to participate unless approved by Coach Nae
EFFORT & CONDUCT
• Athletes must give full effort during each session
• Lack of effort, poor attitude, or disrespectful behavior may result in ending the session without refund
LIABILITY WAIVER
• Participation in training involves physical activity and risk
• Coach Nae is not responsible for any injuries that occur during training
MEDIA CONSENT
• Training sessions may be recorded and used for training or promotional purposes