EDUCATION AGENT REFERENCE CHECK

  • EDUCATION AGENT REFERENCE CHECK

  • PART A — REFERENCE CHECK PROCEDURES

  • For the purpose of this agent reference check, "the Agent" (hereinafter referred to as the Agent) means the education agent engaged by the Provider to recruit and/or assist overseas students.
    PURPOSE: Omni College is required under Standard 4.1 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018 to take all reasonable measures to ensure education agents are suitable and provide accurate and ethical information to prospective international students. As part of this due diligence process, Omni College conducts reference checks in accordance with its Education Agent Policy and Procedures to assess the suitability, integrity, and past performance of prospective agents.

  • A.1 Who Must Conduct Reference Checks

  • Reference checks must be conducted by the Marketing Coordinator or delegate — not by the agent applicant. A minimum of two (2) reference checks are required for every new agent appointment.
    • At least one (1) referee must be a CRICOS-registered provider who has directly engaged the agent to recruit international students.
    • The second referee may be a registered provider, an education sector representative, or another professional who can attest to the agent's character, conduct, and compliance.
    • Referees must not be family members, business partners, or employees of the agent.
    • Referees must have directly observed the agent's recruitment practices within the past three (3) years.

  • A.2 Reference Check Steps

  • Step 1 Obtain referee contact details from the agent application form (EA-001). Do not ask the agent to contact the referee on Omni College's behalf.
    Step 2 Contact each referee directly by phone or email.
    Step 3 Conduct the check using Part C (Reference Check Questions) on this form. Record responses in detail.
    Step 4 Complete Part D (Outcome and Recommendation).
    Step 5 Obtain signature of the person who conducted the check.
    Step 6 File the completed form in the agent's onboarding record.
    Step 7 Do not proceed to appoint the agent unless at least two (2) satisfactory reference checks have been obtained.

  • A.3 Unsatisfactory Reference Check

  • IMPORTANT: If a referee raises concerns about misleading recruitment, migration advice, student welfare, or ethical conduct, do not proceed with the appointment. Escalate to the CEO / Principal with a written summary of concerns.
  • Unsatisfactory outcomes include any of the following:
    • Referee declines to recommend the agent for appointment with a registered provider
    • Referee raises concerns about misleading or fraudulent student recruitment
    • Referee discloses complaints or regulatory investigations involving the agent
    • Referee discloses that the agent provided immigration advice without RMA registration
    • Referee is unable to verify the agent's conduct or recruitment practices
    • Agent provides false referee contact details

  • A.4 Record-Keeping

    • File completed EA-002 forms in the agent's onboarding record immediately upon completion.
    • Retain for a minimum of two (2) years after the Agreement expires or is terminated.
    • Make available for ASQA audit on request.
    • Store securely — accessible only to authorized Omni College staff.
  • Image field 18

  • REFERENCE CHECK FORM EA-002

  • PART B – AGENT APPLICANT DETAILS

  • Date Received:*
     - -

  • PART C – REFEREE DETAILS

  •  -
  • Is the referee a CRICOS-registered provider?*

  • PART D – REFERENCE CHECK QUESTIONS AND RESPONSES

  • INSTRUCTIONS: Read each question to the referee. Record responses verbatim or in detailed summary notes. Do not lead the referee – allow free responses. If the referee declines to answer, note this.

  • REFERENCE CHECK FORM EA-002 OUTCOME

  • Omni College International Admissions | Confidential – Internal Use Only

  • PART D - REFERENCE CHECK OUTCOME

  • NOTE: Complete this section after all questions have been recorded. Two satisfactory references are required before proceeding with agent appointment.

  • Details / Required Action

    If Satisfactory -
    Referee recommends the agent. No concerns raised about ethical conduct, informationaccuracy, or compliance. Proceed to Reference 2 (if this is Reference 1) or proceed toappointment recommendation (if Reference 2).

    If Unsatisfactory -
    Referee raised one or more concerns. DO NOT proceed with appointment. Escalate to CEO /Principal with written summary. File this form on the agent's record.

  • Conducted by (Omni College)

  • Date:*
     - -

  • Reviewed and Approved by

  • Date:*
     - -
  • FILING: File in agent onboarding record. Retain minimum 2 years after Agreement expiry or termination. Accessible for ASQA audit on request. Confidential - must not be shared with the agent applicant.
  •  
  • Should be Empty: