***URGENT OTC DRUG RECALL NOTICE***
May 1st, 2026
VIA EMAIL
Dear Valued Customer:
This is to inform you of a recall of GenTeal® Tears Severe Lubricant Eye Gel at the recommendation of the U.S. Food and Drug Administration.
| Hilco Vision Item Number |
1100038 |
| Description |
GenTeal® Tears Severe Lubricant Eye Gels |
| Product Reference |
GenTeal® Tears Severe Gel |
| NDC |
0065-8064-01 |
Please note: Only the affected lots listed below are eligible for return. Products outside these lots will not be accepted for credit. All product returns should be sent back in the original product packaging with lot numbers visible. We cannot credit back returns without lot numbers. If you’d like to place an order for unaffected lots, we’d be happy to assist.
| Product Description |
Lot/Batch # |
Expiry Date |
Date Distributed |
| GenTeal® Tears Severe Gel |
1U30 |
04/30/2026 |
Oct 2024 and Mar 2026 |
| GenTeal® Tears Severe Gel |
1U48 |
04/30/2026 |
Oct 2024 and Mar 2026 |
| GenTeal® Tears Severe Gel |
1W47 |
03/31/2027 |
Oct 2024 and Mar 2026 |
| GenTeal® Tears Severe Gel |
1W49 |
03/31/2027 |
Oct 2024 and Mar 2026 |
| GenTeal® Tears Severe Gel |
9T50 |
04/30/2026 |
Oct 2024 and Mar 2026 |
Hilco Vision is communicating the following recall notice on behalf of the manufacturer, Alcon. Alcon has initiated this recall of GenTeal® Tears Severe lubricant eye gels at the recommendation of the U.S. Food and Drug Administration. The recall applies to all unexpired products produced by a third-party contract manufacturer in Europe, due to FDA inspection observations that it believes may impact product quality. No other Alcon products are affected.
This recall is being carried out to the retail level.
Actions
Required: |
Hilco Vision notified its customers via email on April 24, 2026, with the following instruction: "You are required to return all products from the affected lots in your possession." To implement this recall, please complete the attached verification form and follow these instructions:
- REVIEW: inventory for the affected product code and check the packaging lot number to verify the product is affected.
- COMMUNICATE with all retailers to whom GenTeal® Tears Severe Gel was distributed.
- SEGREGATE and quarantine all affected product upon review of inventory.
- DISSEMINATE Hilco Vision notice to all departments that handle the affected products.
- NOTIFY any customers to whom they may have distributed or forwarded the affected product about this U.S. Food and Drug Administration-recommended recall.
- RETURN the acknowledgment form by submitting this form. Hilco Vision will send you an RMA and shipping label to return the affected product.
|
The affected product was shipped to you from our distribution center between October 2024 and March 2026. Please immediately examine your inventory and quarantine the product subject to recall.
If you identify any units from the affected lots, please contact us using the details below and provide the quantities and lot information for the impacted stock.
Please email RecallNotification@hilco.com or contact (800) 955-6544 with any questions.
We apologize for any inconvenience this action may cause. We appreciate your prompt attention to this matter and your cooperation in carrying out the instructions associated with this recall. Hilco Vision is committed to maintaining the safety and quality of the products we distribute and to preserving your confidence in our products.
Respectfully,
David C. Hufnagle, Ph.D.
Vice President of Global QARA