Operator Booking Experience Survey
Help us improve your booking experience by sharing your feedback.
How do your clients usually book your vehicle?
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Phone
Email
Text/SMS
Mobile App
Website
Corporate Booking Tool
A mix of these
Is this their preferred way to book?
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Yes
No
How easy would you say it is to book a ride with your company?
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1
2
3
4
5
If ONE thing about booking a ride with your company could be improved, what would it be?
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Faster booking / checkout
Better pricing clarity
Easier changes or updates
More availability / last-minute options
Better app or website experience
More personalized service
Other
Please tell us more:
My clients are not using a booking tool, because...
They trust speaking to someone more
Online tools don’t handle their needs
They have questions that require assistance
It takes too long to get help
Company policy / corporate booking rules
N/A - They primarily use a booking tool
Other
What would make booking significantly better for your clients? (Select up to 3)
Faster, simpler booking
Saved preferences (vehicles, chauffeurs, trips)
Real-time availability & pricing
Loyalty / rewards program
Integration with expense tools
Billing Options
Enhanced ride experience
Preferred Chauffeur
Other
What is ONE thing that would make your clients use you more often?
For the person booking rides with your company (not the passenger), what additional functionality would you like to see from you web/mobile booking tools?
Booking for Multiple Traveler
Managing Multiple Profiles
Managing Billing Profiles
Other
Is there anything else you would like to add about your clients' present booking experience or ideal future booking experience?
Submit
Should be Empty: