San Fernando Solid Waste Collection Services Survey
For San Fernando residents and business-owners. (Para la versión en español de este formulario, copie https://form.jotform.com/261187315828160 en la barra de direcciones de su navegador.)
1. Describe your household demographics
Single-family home
Multi-family (2-, 3-, or 4-dwelling-unit home)
Apartment (building/complex with more than 4 dwelling units)
Mobile home
Business
Mixed-use (residential and business)
Other
2. Overall, how satisfied are you with your current trash, organic waste, and recycling service?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
3. What are the most important factors that determine your satisfaction or dissatisfaction? Please rate how important each of the following factors are to you when thinking about trash, organic waste, and recycling services, with 1 being the most important and 5 being least important.
4. How many Curbside Bulky Item Clean-Ups have you used in the last year?
0, Not Used
1 Curbside Bulky Item Clean-Up
2 Curbside Bulky Item Clean-Ups
3 Curbside Bulky Item Clean-Ups
4 Curbside Bulky Item Clean-Ups
5. How would you rate your overall experience with the Curbside Bulky Item Clean-Up service?
Very good
Good
Fair
Poor
Very poor
N/A, I have not used the service
6. Have you used any of these services provided in the City's contract before?
Christmas tree drop off or curbside pick up
Curbside used oil and oil filter collection
Curbside U-waste (batteries, TVs, computers, fluorescent lamps) collection
Container exchange
Sharps (needles) collection program
Attended a Community Drop off and Compost Donation event
Paper shredding event
Other
7. Have you contacted the Town's existing solid waste hauler, Republic Services, customer service in the last 12 months?
Yes
No
8. How would you rate your overall experience with the Customer Service?
Very good
Good
Fair
Poor
Very poor
9. What form of contact did you use to reach customer service?
Phone
Email
Website
N/A, I have not used the service
10. What is your preferred language for receiving information?
English
Spanish
Other
11. What additional solid waste services or programs would you like to see in the future? Please also share any feedback on the services mentioned above.
Submit
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