Language
  • English (UK)
  • Polski
  • Kurdish

  • Customer Experience Feedback

    Tenant Consultation 2026-27

  • At Community Gateway, our tenants are at the heart of everything we do. To deliver the best possible service, it is important that we understand what matters most to you. Over recent years, we have worked closely with tenants to develop our Customer Service Commitments and deliver our Service Transformation Strategy, helping to improve the way services are delivered across the organisation.

    Building on this progress, we are now developing a Customer Experience Strategy which will outline how we will continue to deliver high-quality, customer-focused services.

    Please take a few moments to complete the survey below and share your experiences and expectations with us. Your feedback will play an important role in shaping our future approach and helping us continue to improve our services.

    As a thank you, all responses will be entered into a prize draw for the chance to win one of ten £25 vouchers.

  • How do you usually contact us? (Select all that apply)*

  • Our Telephone Service

  • When you call us, which scenario would you prefer?*
  • When you last called us, was your query resolved in that single call?*

  • Our Email Service

  • How quickly do we usually respond to your emails?*
  • Was your query resolved without needing to follow up?*

  • Our Website

  • If you have used our website to report something to us (e.g. report a repair or make a complaint) was it easy to do?

  • Visiting us in Person

  • Do our current office opening hours suit you?*

  • Accessing Services through a Representative

  • Is the information your representative receives from us clear and timely?*

  • Communication

  • Have you ever received conflicting or confusing information from us - for example, different staff members giving different answers?*
  • Do we keep you updated at the right times when dealing with your queries?*
  • Rows

  • Your Overall Experience

  • Rows
  • Are there times of the day when it is difficult for you to contact us during our current opening hours?*
  • When you contact us, do we adapt our approach to any needs you have made us aware of?*
  • From the list below, what are your top 3 priorities? (select up to 3)*

  • Thank you for completing this survey. Your feedback helps us improve our services and makes a real difference.

    If you have experienced a recent issue or are unhappy with a service you have received, please contact us directly so we can look into this further. Please note this survey is for consultation purposes only and we may not be able to respond directly to individual comments or concerns raised within it.
  • Should be Empty: