Alabama CHOOSE Act Program Experience Survey

Alabama CHOOSE Act Program Experience Survey

Survey for parents and school administrators who have used or attempted to use the CHOOSE Act education scholarship program. Please answer the questions about marketplace offerings, platform navigation, information clarity, customer support, and overall impact.
How many students in your family are currently using the CHOOSE Act scholarship program?
Which of the following best describes how your child or children are currently being educated? Select all that apply.
When you needed customer support, which of the following did you contact? Select all that apply.
Availability of Needed Services/Products
How satisfied are you, if at all, with the range of vendors, services, and educational products available through the CHOOSE Act marketplace?

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
Have you been unable to find a specific type of educational service, therapy, curriculum, or product your child needs in the CHOOSE Act marketplace?
Which types of services or products have been difficult or impossible to find through the marketplace?

Other
Platform Navigation & Technology
How difficult has it been to navigate the CHOOSE Act online platform to create an account and find, select, and purchase services for your child?

1

2

3

4

5

1 is Not difficult at all, 5 is Extremely difficult
Which technology-related problems have you experienced with the CHOOSE Act platform?

Other
Clarity of Information & Getting Help
How clearly did the CHOOSE Act portal explain eligibility rules, required documents, what funds can be spent on, and how to use funds?

1

2

3

4

5

1 is Not at all clear, 5 is Very clear
How easy was it to get help through other options such as help center articles, phone support, email support, or FAQs when information was not found on the portal?
Customer Support Experience
Have you contacted customer support about a problem related to the CHOOSE Act program?
How satisfied were you with the customer service response?

1

2

3

4

5

1 is Very dissatisfied, 5 is Very satisfied
What was your experience when contacting customer support about a problem?

Other
Did you appeal your initial CHOOSE Act application decision?
How would you describe your experience with the CHOOSE Act appeal process?
Overall Impact & Program Use
To what extent did problems with the CHOOSE Act program—whether related to the marketplace, technology, or customer service—negatively affect your family’s ability to fully benefit from the scholarship funds?
Did you ever consider not using or discontinuing use of the CHOOSE Act program because of these challenges?
If you discontinued participation in the CHOOSE Act program, how did you continue to educate your student?
In your own words, please describe the most significant challenge you or your family has faced using the CHOOSE Act program. Your response here is especially valuable. Please be as specific as possible – include what happened, how long it took to resolve (if it was resolved), and how it affected your child's education.
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Alabama CHOOSE Act Program Experience Survey

Availability of Needed Services/Products

Platform Navigation & Technology

Clarity of Information & Getting Help

Customer Support Experience

Overall Impact & Program Use